Guest Service Supervisor, The Maldives

Location
Maldives (MV)
Salary
US$1,200 net + Service Charge ($300 - 400)
Posted
05 Jan 2017
Closes
02 Feb 2017
Sector
Hotel
Job Level
Non-Management

Our client is a leading resort in the Maldives, currently seeking a Guest Service and Front Office professional to help lead their Front Office team.

 

THE ROLE

 

* A supporting role to the Front Office Manager

* Clarifies duties and responsibilities of Guest Relation and Front 0ffice personnel and ensures that work flows are in logical order

* Welcome guests during check-in and giving a fond farewell to guests while checking out

* Handling guest complaints and concerns in an efficient and timely manner

* Overseeing VIP guests, arrivals and departures.

* Coordinating and multi-tasking job duties in a busy environment.

* Providing detailed information regarding arrivals and room requirements.

* Have up to date information on daily room occupancy

* Providing excellent customer service as per the resort‘s standards

* Providing information regarding the resort, activities etc.

* Check on VIP reservations & complete their pre-registration formalities

* Maintain up-to date information on room rates, current promotions, offers and packages

* Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile

* Co-ordinate with Housekeeping for the clearing of rooms & readiness for arriving guests

* Collect guest feedback during guest departure along with his likes and dislikes

* Perform basic cashier activities as and when required

* Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guests

* Follow the house rules and policies laid down by the management * Adhere to strict staff grooming and hygiene standards.

* To support by assisting with on-the-job training and orientation of new team members/trainees and other reasonable requests in order to improve the performance and service standards of the team

* Fully understands the resort’s fire and emergency procedures

CANDIDATE PROFILE

 

* Should be of European nationality, female and willing to travel alone.

* Must possess excellent European languages skills in English, German, French, Spanish etc.

* Must have a relevant experience of minimum 4-5 years with personalized guest services within a quality hotel or resort

* Should have working experience of hotel Front Office and Guest Relations 

* Aged between 25 to 30 years

* Must have completed related educational course.

* Must be a team player and a well presentable person/ articulative and bear good appearance

* Must be guest service focused and a team player with a positive attitude and outgoing personality

* Ability to relate well to guests and employees. 

* Strong interpersonal and organizational skills.

 

ON OFFER

 

* A highly competitive net salary of US$1,200 per month + Service Charge (on average US$400 per month) 

* Free meals will be provided by the hotel

* Free two sharing accommodation

* Free Group Medical Insurance and benefits in Maldives, India, Sri Lanka & Thailand.

* An R&R ticket allowance of US$500 to travel anywhere in Asia after completion of 6 months

* Air ticket to the resort and annual return air tickets will be provided to travel to the home country after completion of 1 year.

 

To apply, please send a Word (not Adobe) format CV, smart head and shoulders photo and recent full length photo  to Stephen Thorley - stephen@globalsearchint.com