Full job details
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more Opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find you world Location.
Aloft Abu Dhabi - the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.
Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Centre (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.
Responsible for assisting & coordinating activities pertaining to the guest services & safety as well as all-round hotel activities and safety of employees.
•Assists & supports all hotel departments in dealing with difficult guest situations, particularly those when the guest demands to “speak to the manager” or makes a complaint.
•Coordinates the emergency evacuation of guests in the event of fire, bomb threats and other emergency situations.
•Ensures standards & house rules are maintained during shift in all areas
•Assists as needed in hotel departments e.g. food & beverage, housekeeping, switchboard, G.S.A
•Meets & escorts arriving VIP’s
•Maintains a logbook of all occurrences, complaints etc for the attention of executive committee & G.M.
•Supports other departments with regard to emergency requisitions, problem solving etc.
•Monitors & handles employee issues/problems/illness etc. and resolves matters related to these in absence of a department head.
•Coordinates “overbooking” situations.
•Coordinates details and changes for banquet functions if needed.
•In absence of engineering department first line support for technical problems.
•If needed, ask for assistance from departments on all like security, systems and engineering.
Higher National Diploma required. Bachelor’s or Vocational Hospitality Training preferred.
Minimum five years of work experience preferred.
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.