aloft_header

Duty Manager

Abu Dhabi

Full job details

Recruiter
aloft Abu Dhabi
Posted
05/01/2017
Ref
67040237en
Location
Abu Dhabi
Job Type
Front Office
Sector
Hotel
Job Level
Management
 
Duty Manager
Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more Opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find you world Location.



Location

Aloft Abu Dhabi - the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.
Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Centre (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.



Department

Front Office



Job Description

Responsible for assisting & coordinating activities pertaining to the guest services & safety as well as all-round hotel activities and safety of employees.

ESSENTIAL FUNCTIONS
•Assists & supports all hotel departments in dealing with difficult guest situations, particularly those when the guest demands to “speak to the manager” or makes a complaint.
•Coordinates the emergency evacuation of guests in the event of fire, bomb threats and other emergency situations.
•Ensures standards & house rules are maintained during shift in all areas
•Assists as needed in hotel departments e.g. food & beverage, housekeeping, switchboard, G.S.A
•Meets & escorts arriving VIP’s
•Maintains a logbook of all occurrences, complaints etc for the attention of executive committee & G.M.
•Supports other departments with regard to emergency requisitions, problem solving etc.
•Monitors & handles employee issues/problems/illness etc. and resolves matters related to these in absence of a department head.
•Coordinates “overbooking” situations.
•Coordinates details and changes for banquet functions if needed.
•In absence of engineering department first line support for technical problems.
•If needed, ask for assistance from departments on all like security, systems and engineering.



Requirements

Education
Higher National Diploma required. Bachelor’s or Vocational Hospitality Training preferred.

Experience
Minimum five years of work experience preferred.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.






 

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