Front Office Agent

Location
Saudi Arabia - Mecca
Posted
05 Jan 2017
Closes
02 Feb 2017
Ref
SMH00040
Sector
Hotel
Job Level
Non-Management
Front Office Agent Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Al Maqam Employee Status :   Regular     “a passion for perfection”

   

 

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

   

  Front Office Agent

 

 

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• To consistently offer professional, friendly and engaging service
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies 
• Other duties as assigned

 

     

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

 

• Previous customer related experience preferred
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

 

Swissôtel Hotels & Resorts

 

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

 

  If you feel you are ready for your next professional challenge, send us your application today.

 

 

 

      Job Level :   Colleague Schedule :   Full-time Shift :   Day Job Closing Date :   08.Jan.2017, 4:59:00 AM Job Number:   SMH00040