Outlet Manager

Saudi Arabia - Mecca
05 Jan 2017
02 Feb 2017
Job Level
Outlet Manager Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Al Maqam Employee Status :   Regular     Main Responsibilities :  
  • Initiatives to aid with the continued development of the Swissôtel AL Maqam positioning as a leader in Food & Beverage service and as a Food and Beverage destination.
  • Ongoing control and enhancement of quality standards and guest service.
  • Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service.
  • Ensuring that Ajwaa Restaurant maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.
  • Working together with the Assistant Food & Beverage Director, The Swissôtel  AL Maqam and the Executive Chef to develop new menu ideas and promotions.
  • Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.
  • Supervises, coordinates and gives directions to the entire Team of Colleagues in very efficient and correct manner.
  • Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.
  • Overall recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities.
  • Ensuring a safe and healthy work environment for all guests and colleagues.
  • Monitoring and continued development of food & beverage controls.
  • The continuous development and performance management of all colleagues and leaders in Ajwaa Restaurant according to Swissôtel Makkah values and standards.
  • Ensuring all training processes are set up and maintained for all leaders and colleagues.
  • Reports suspicious people, parcels, and behaviors to Security.
  • Ensures adherence to Swissôtel’s Code of Ethics.
    Main Daily Duties:  
  • To manage daily reservations. Anticipate volume of business taking into consideration occupancy of hotel etc.
  • To manage guest’s satisfaction and build rapport.
  • Liaise daily with the kitchen on daily operations.
  • Assign daily responsibilities to respective team members.
  • Checking and supervision of daily job performance of team members,
  • Ensure that proper grooming is adhered.
  • Ensure that all financial and cashiering policies and procedures are being followed.
  • Ensure that the daily hygiene and proper sanitation of the outlet is adhered.
  • Ensure that proper communication is being disseminated

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Closing Date :   07.Feb.2017, 4:59:00 AM Job Number:   SMH00113