Front Office Supervisor

Location
Saudi Arabia - Mecca
Posted
05 Jan 2017
Closes
02 Feb 2017
Ref
SMH00140
Sector
Hotel
Job Level
Management
Front Office Supervisor Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Al Maqam Employee Status :   Regular    

“a passion for perfection”

  

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

  

Swissôtel Al Maqam description : Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.   As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.   It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic F&B team as  

(Outlet/Department description – optional)

  

Front Office Supervisor

  

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • To consistently offer professional, friendly and engaging service
  • To lead and supervise the Front Office team in all aspects of the department and ensure service standards are followed
  • To maximize revenues by upselling and following budget guidelines
  • To handle Guest concerns and react quickly, logging and notifying proper areas
  • Be fully competent in all reception and cashier duties
  • To balance operational and Colleague needs
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies 
  • Other duties as assigned
 

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

  • Previous experience in a leadership or supervisory role an asset
  • Previous PMS experience required
  • Computer literate in Microsoft Window applications an asset
  • Must be able to type 25 words per minute
  • University/College degree in a related discipline an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following: 

  • Frequent standing, walking and sitting throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

  

If you feel you are ready for your next professional challenge, send us your application today.
 

    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Day Job Closing Date :   07.Feb.2017, 4:59:00 AM Job Number:   SMH00140