Swiss Service Supervisor

Saudi Arabia - Mecca
05 Jan 2017
02 Feb 2017
Job Level
Swiss Service Supervisor Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Al Maqam Employee Status :   Regular     “a passion for perfection”   Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path. Swissôtel Al Maqam description : Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.   As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.   It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic F&B team as   SwissService Supervisor   For the following department:   Front Office - SwissService   Summary of Responsibilities:   The main responsibilities and tasks of this position are as listed below, but not limited to these:  
  • Provide and dispatch immediate actions to all guest concerns.
  • Ensures that all Service & Operational Procedures is adhered.
  • Monitoring colleagues’ performance and dealing with employees’ grievances and problems. Coaching them and taking the corrective actions when necessary
  • Direct staff in maintaining clean, tidy and an organized work area
  • Responsible to balance operational, administrative and employee needs.
  • Thorough knowledge of emergency procedures and general crisis situation procedures
  • Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.
  • Responsible for ensuring consistency in exceeding guest service expectations
  • Participate in the monthly communication meetings.
    • Look after the store inventory.
    • Ensure follow-up of action is completed with-in the quoted time.
    • Work with related departments to ensure efficiency in meeting guests needs.
    • Promotes hotel services and amenities to encourage an exceptional resort experience.
    • Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
    • Able to contribute to a team environment by assisting co-workers in all departments related to the call center.  And ensuring the attention to detail is recorded with each guest’s issue.
    • Handling all wakeup call requests 24/7
    • Handling the main hotel Fax 24/7
    • Handling  emergency call’s and calling the hotel doctor  when needed 24/7
      The ideal candidate will have the following knowledge and skill set:   Qualifications:   We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:  
    • Previous experience as a Telephone Operator an asset
    • Excellent communication and organizational skills
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
    • Ability to focus attention on guest needs, remaining calm and courteous at all times
      Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.   If you feel you are ready for your next professional challenge, send us your application today us.htm   Swissôtel is an Equal Opportunity Employer     Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Day Job Closing Date :   07.Feb.2017, 4:59:00 AM Job Number:   SMH00143