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Human Resources Executive

Abu Dhabi (AE)

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
05/01/2017
Ref
Location
Abu Dhabi (AE)
Job Type
Human Resources
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain knowledge of all hotel services/features and hours of operation.
  • Access all functions of computer.
  • Set up work station with necessary supplies and resource materials.
  • Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
  • Answer telephone.
  • Greet all individuals arriving at office and assist with their needs.
  • Maintain accurate trace files and communicate daily traces to Human Resource Director.
  • Maintain filing procedures.
  • Prepare and send faxes; receive and distribute faxes to appropriate personnel.
  • Benefit reconciliation.
  • Type correspondence, memos and reports.
  • Conduct benefit meetings.
  • Update employee benefit files according to information listed on respective PSA
  • Complete Enrollment benefit forms and Termination of benefit forms.
  • Prepare monthly employee birthday list and distribute.
  • Prepare updated list on bi-lingual employees and distribute.
  • Greet job applicants and provide instructions on completing applications.
  • Screen applicants.
  • Prepare 90-Day Probationary Review Notifications and distribute to department managers.
  • Process paperwork for terminations.
  • Complete all departmental forms/reports and distribute:

PSA

PCR

Worker Comp - 1

STD

LTD

401(K)

  • Respond to requests for reference checks on previous employees.
  • Process requests for employee personal usage rooms.
  • Prepare work orders for maintenance repairs and distribute to Engineering.  Monitor completion of work orders submitted.
  • &nb sp;         
  • Coordinate floral requests with authorized suppliers.
  • Review status of incomplete work and follow up actions with Human Resources Director.
  • All other duties as required.

QUALIFICATIONS:

  • Experience: Minimum one year’s clerical or secretarial experience, preferably in a human resources environment.
  • Education:  High school diploma.
  • General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills:       Proficiency with Microsoft Office products; ability to type a minimum of 45 words per minute.
  • Language:   Required to speak, read and write English, with fluency in other languages preferred.
  • Physical Requirements:    Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • Licenses & Certifications:     None required.