Guest Services Manager - Arabic Speaking

Location
Middle East > United Arab Emirates
Posted
05 Jan 2017
Closes
18 Jan 2017
Sector
Hotel
Job Level
Management

PRIMARY OBJECTIVE OF POSITION
Supervise and co-ordinate the shift activities at Front Office, acting as a liaison between guests and management in order to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximise rooms revenue and guest satisfaction.  The incumbent is fluent in Front Office operation’s technology, is aware of the hotel’s possibilities and limitations, and understands all aspects of hotel management.  All work will be in line with the hotel’s guidelines and business plan, the departmental business plan, and corporate guidelines and service concepts.


TASKS, DUTIES AND RESPONSIBILITIES
• Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees
• Is proficient in all Front Office procedures
• Utilises supervisory skills and motivation to maximise employee productivity and satisfaction
• Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations
• Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests
• Records in the log book any incidents occurred in the hotel and follows-up with the department concerned
• Communicates open and closed dates, availability and condition of rooms to appropriate individuals
• Knows current rooms availability, and is familiar with future availability
• Keeps effective key control
• Ensures that guest mail and messages are delivered promptly
• Controls room rates, and brings rate changes in the attention of the Front Office Manager
• Oversees the proper handling of advance deposits
• Runs a credit check report, and analyses it for possible doubtful accounts
• Checks that discounts, billing instructions, and credit policies are followed, and takes action when needed
• Authorises paid-outs and discounts
• Makes sure Front Office employees utilise yield management to maximise room revenue
• Checks the daily arrival list, and makes necessary preparations if hotel is sold out
• Informs the Front Office Manager on VIP guests and returning guests, and follows-up on VIP lists and room blockings
• In the absence of Department Heads, takes disciplinary action when required.  Follows-up with the applicable Department Head
• Investigate all walk-outs, and complete relevant forms
• Completes all forms in cases of accident or theft in the hotel during the shift
• Motivates FO Team, covers the duty during their absence.

Personal Requirements
Should be a team leader but also a team member
Have natural Yes I Can! attitude
Good communication skills
Arabic Speaking is a must as well as can spoken and written English
Flexible and proactive
Creative as well as adventurous and fun-minded person
Have Hands-on management style
Highly responsible and reliable
Ability to work well under pressure in a fast paced environment
Friendly attitude
Srong focus on business and sales
Natural attitude towards providing excellent quality service
Previous experience in a hotel or Service industry preferred
Excellent time management and organisational skills 
Results focused
High level of motivation and enthusiasm is required as well as capacity to learn rapidly

Interested and qualified candidates, kindly forward the detailed copy of your resume stating your current/expected salary and availability.

We thank you in advance for your application and should your application get shortlisted you will get to hear from us within 10 to 12 working days.

Thank you choosing Radisson Blu Hotel, Downtown, we wish you all the best in your furture endeavors.