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Receptionist / Cashier at Crowne Plaza Dubai

Dubai

Full job details

Recruiter
Crowne Plaza Hotels & Resorts - Middle East & Africa
Posted
04/01/2017
Ref
DUB004120
Location
Dubai
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
 
Do you see yourself as a Receptionist?
 
What's your passion? Whether you're into scuba
diving, golf or dancing the tango, at IHG we're interested in you. We love
people who apply the same amount of passion and precision to their jobs as they
do to their hobbies - people who put our guests at the heart of everything they
do. And we're looking for more people like you to join our friendly and
professional team - people
that help us create great hotels guests love.



 
The
Crowne Plaza Dubai is an upscale hotel brand located along the business area of
Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars,
and has one of the largest meeting, conference and banqueting facilities in the
UAE.



 
We are looking for reassuring,
 
Social,
goal-oriented, dynamic, confident people to join around
700 colleagues who are committed to maintaining the highest standards of
quality and service which define our company.  We value the passion and
enthusiasm of our colleagues, and encourage you to share your passion when you
work with us.



 
At
the moment, we are looking for a Receptionist to join our enthusiastic, warm
and friendly Front Office team at Crowne Plaza Dubai. 



 
You
will be responsible in participating fully in the daily operations of
the front desk during scheduled shifts, ensuring that all guests are treated
efficiently, courteously and professionally at all the times by following
standards of aggressive hospitality and adhering to guidelines and
procedures.   



Key Responsibilities:
 
Assist in achieving the
departmental goals such as Heart Beat, Priority Club Enrolment, Up Selling and
control expenses to achieve the budgeted revenue.



Adhere to the hotel
credit policy and cash handling procedures.



Ensure that high
balances are reported and followed up according to the hotel credit policy.



Ensure the highest
standards of hospitality and welcome are demonstrated at all times at the
reception desk.



 
Ability to work in a
team, attend daily shift briefing, taking note of the information given and
ensuring you are aware of important information including the selling strategy
for the day.



Ability to comply with
the shift tasks list.



 
Key responsibilities
include check-in and check-out as per the brand standard procedure, billing,
messaging and guest relations.



 
Have a good working
knowledge of the hotel rates, packages, promotions, discounts and
vouchers.  Ask questions when barriers arise or in a new situation.



Maintain high standards
of personal hygiene and wear proper uniform at all times.



Be familiar with the
Department's SOP's and LSOP's.



In return we'll give you a competitive tax-free
financial and benefits package, hotel discounts worldwide and the chance to
work with a great team of people.  Most
importantly, we'll give you Room to be yourself. 



 
So what's your passion? Please get in touch and
tell us how you could bring your individual skills to IHG.  To find
out more about us or any other jobs with IHG please look
at careers.ihg.com




 We are an equal opportunities employer.

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