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Guest Relation Agent - Female Arabic Speaker at Crowne Plaza Dubai

Dubai

Full job details

Recruiter
Crowne Plaza Hotels & Resorts - Middle East & Africa
Posted
04/01/2017
Ref
DUB004108
Location
Dubai
Job Type
Front Office, Guest Relations Manager
Sector
Hotel
Job Level
Non-Management
 
Do you see yourself as a Guest
Relation Agent
?



 
What's your passion? Whether you're
into scuba diving, golf or dancing the tango, at IHG we're interested in you.
We love people who apply the same amount of passion and precision to their jobs
as they do to their hobbies - people who put our guests at the heart of
everything they do. And we're looking for more people like you to join our
friendly and professional team - people that help us create great hotels guests
love.



 
The Crowne Plaza Dubai is an upscale hotel brand located along the
business area of Sheikh Zayed Road with over 568 rooms, 13 international
restaurants and bars, and has one of the largest meeting, conference and banqueting
facilities in the UAE.



 
We are looking for reassuring, Social, goal-oriented,
dynamic, confident people to join around
700 colleagues who are committed to maintaining the highest standards of
quality and service which define our company.  We value the passion and
enthusiasm of our colleagues, and encourage you to share your passion when you
work with us.



At the moment, we are currently seeking to hire a dynamic Guest
Relations Agent – Arabic Speaker to join our Front Office Team. The
successful candidate will be under the supervision of the Guest Relations
Manager.



 
Under the
management of Front Office Manager and within the limits of established
InterContinental Hotels Group and local policies and procedures, responsible
for all activities relevant to the Guest Relations Department such as VIP
relations, rooming of guests, assisting with show rounds to achieve the highest
possible guest satisfaction to current and future VIPs.



Other Duties and responsibilities includes:
 
To be fully familiar with the facilities, services and special
promotions offered by the hotel and to pass this information on to the guest
whenever the possibility arises in order to maximize hotel sales.



 
Promote Inter-hotel sales, in house facilities for Priority Club and
Ambassador Status. Actively participate in training and development
programs and maximize opportunities for self-development.



 
To carry out on the job training in conjunction with and the direction
of the Guest Relations Manager.



 
 We are
an equal opportunities employer.



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