Telephone Operator


Full job details

Sheraton Grand Hotel, Dubai
Job Type
Front Office
Job Level
Telephone Operator

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Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters and feature the Sheraton Sweet Sleeper® Bed. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.



Job Description

The Telephone Operater will Handle all normal duties related to the telephone department and SG program in line with Sheraton Brand Standards and will develop a thorough knowledge of the Front Office department’s operation and to work close with the other departments of the Hotel. He/she will also keep telephone operator equipment (switchboards, faxes, photocopier) in excellent functional condition at all times by Monitoring, Controling and ensure consistent proper communication of emergency situations to the hotel department heads.


The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

He or she:

• Has computer Skills;
• Has Opera knowledge;
• Has SG knowledge;
• Has team work spirit;
• Has excellent command of English;
• Has additional language is highly required;
• Has excellent communication and follow up skills;
• Is prompt and caring with guest services experience;
• Has honesty, integrity and ownership skills;
• Totally embrace the philosophy of guest and customer service and owns the guests;
• Identifies his/herself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strives to achieve satisfaction and delight of our customers.


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