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Front Office Supervisor

Abu Dhabi

Full job details

Recruiter
Le Royal Meridien Abu Dhabi
Posted
03/01/2017
Ref
67007221en
Location
Abu Dhabi
Job Type
Front Office, Front Office Agent
Sector
Hotel
Job Level
Non-Management
 
Front Office Supervisor
Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™



Location

Le Royal Méridien Abu Dhabi, one of the city’s most elegant and luxurious hotels and an iconic architectural landmark.

Recently transformed with a comprehensive renovation and refurbishment, Le Royal Méridien Abu Dhabi is the perfect location for both business and pleasure.

It is ideally located in the heart of Abu Dhabi’s commercial district, yet only a short walk from the shopping districts and the shimmering sands of the Corniche.



Department

Front Office



Job Description

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

ESSENTIAL FUNCTIONS
 Assist staff with expediting problem payments (e.g., problems processing credit card).
 Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
 Process all payment types such as room charges, cash, checks, debit, or credit.
 Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
 Process all check-outs including resolving any late and disputed charges.
 Answer, record, and process all guest calls, messages, requests, questions, or concerns.
 Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
 Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks.
 Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 Assist management in training, motivating, and coaching employees; serve as a role model.
 Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
 Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information.
 Anticipate and address guests' service needs.
 Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
 Develop and maintain positive working relationships with others.
 Ensure adherence to quality expectations and standards.



Requirements

 College Graduate
 2 years related experience in a 4 or 5 star hotel
 Ability to communicate in Arabic is an advantage but not mandatory






 

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