General Manager


Full job details

InterContinental Hotels & Resorts - Middle East & Africa
Job Type
Hotel Management, General Manager
Job Level
At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries.  By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

We currently have a position available as a General Manager.  This challenging position has overall responsibility for managing the operations of the hotel to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance, and the development of people.

Key responsibilities of the role include:

  • Manage day-to-day operations and assignments of the hotel.  Plan and organize work, communicate goals, and schedule/assign work.  Comply with and advise staff of formal policies and procedures, identify options and resolve issues.  Initiate salary, disciplinary, or other staff-related actions in accordance with company rules and policies.  Alert regional management or corporate office of serious issues.

  • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.. Achieve productivity and quality goals.

  • Establish performance goals for employees and provide regular feedback.  Develop a succession plan to ensure adequate future bench strength.  Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.

  • Ensure a safe and secure environment for guests, employees, and hotel assets.  Achieve established Workers Compensation and safety compliance goals.  Comply with all standards and inspection requirements.

With more than 5,000 hotels in 100 countries, we’ll give you opportunities to learn new skills and grow your career; not forgetting a competitive salary and benefits package with hotel discounts worldwide! You’ll not only join a brand that believes in the importance of superior, understated service and outstanding facilities, but also a team who is passionate about connecting guests to what’s special about the destination and sharing that knowledge so guests leave with an authentic and memorable experience. Most importantly, we’ll give you Room to be yourself.

The ideal candidate will have a proven track record  as a General Manager in a luxury or upscale brand hotel with a Bachelor’s degree or equivalent in Hotel Administration or Business Administration.

Bachelor's degree in Hotel Administration, Business Administration or equivalent preferred, along with 5-10 years of general management experience, large full service, luxury, or resort property with multiple outlets and complex operations.  Must speak fluent English.  Other languages preferred.


Do you have what it takes to be a leader in the world's most global hotel company?  If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.


IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

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