Front Desk Agent
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THE WESTIN BAHRAIN CITY CENTRE Ideally located in the heart of Manama, The Westin Bahrain City Centre is the first-ever Westin Hotel to grace the island. Thoughtfully devised with a host of novel and innovative facilities that include the city’s first Heavenly® Spa and Westin KidsClub, guests are afforded the opportunity to sample the unique Westin feel-good promise when staying for business or leisure. The Westin is attached to Bahrain City Centre, the nation’s most popular retail and leisure destination with more than 340 retail stores. One of two entrances leads directly to the mall's ground floor, and is a few steps away from the luxurious Saks Fifth Avenue department store. Whether celebrating, looking for a quick healthy bite or casual evening with friends, our restaurants and bars will be sure to impress. You will find exceptional options at our latest dining addition, FURN Bistro and Bakery featuring modern Khaleeji cuisine with western influences, discovered crafted beverages and lite bites at Mezzanine Lounge or escape to Boudoir Lounge where you can relax in a lush ambience or enjoy casual poolside bites at Nasmat. LE MERIDIEN BAHRAIN CITY CENTRE This contemporarily designed hotel celebrates the island’s revival of the prestigious Le Méridien brand. Near to Bahrain's city centre, a shopper’s paradise, the hotel features timeless design that pays homage to our Parisian heritage across its 260 rooms + suites. There are two entrances, one leading directly to the mall's ground floor. The hotel is a 15-minute drive from Bahrain International Airport. Dubai is only an hour away by plane and Dammam is a short drive along the King Fahd causeway. Relax by the hotels serene outdoor pool, or loosen up at the energizing fitness centre. While children enjoy the kids club, stimulate mind, body and soul at our luxury spa located in our adjacent sister hotel, The Westin, that is home to Bahrain's largest Turkish Hammam bath. Le Méridien is also home to Baharat Restaurant, where you can enjoy finest Arabic fusion cuisine in an exceptional atmosphere with a wide range of themed dinner nights, indulge in a chic treat; a signature éclair paired with a crafted cup of illy coffee, at Bizarre, a bar that re-interprets its meaning.
POSITION PURPOSE To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check in, check out duties and receive payments for guests. ESSENTIAL FUNCTIONS • Ensure prompt, efficient and courteous reception of guests • Record and administer arrivals and departures • Full awareness of current daily status of Hotel • Communication and recording of complaints • Be aware of daily functions, events, VIP and group arrivals • Ensure guest’s immediate requirements are catered for • Awareness of regular guest names & requirements • Receipt of payments • Issue safe deposit boxes and allow guest access in accordance with procedures • To carry out any other duties as required SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. • Must be able to speak, read, write and understand English. • Arabic language proficiency will be an advantage. • Requires good communication skills, both verbal and written. • Computer skills would be advantageous. • Working knowledge of occupational safety and health.
QUALIFICATION STANDARDS Education: Higher National Diploma or Diploma in Hospitality or Business. Experience: 1-2 years of experience in hotel environment. Grooming: All employees must maintain a neat, clean and well-groomed appearance per hotel standards.