10396144

Room Reservation Agent - Arabic Speaking

Dubai (Emirate) (AE)

Full job details

Recruiter
Nassima Royal Hotel Dubai
Posted
02/01/2017
Ref
Location
Dubai (Emirate) (AE)
Job Type
Front Office, Reservations Agent
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Nassima Royal Hotel is a part of the Preferred Group of Hotels & Resorts which represent the finest and most diverse global portfolio of independent hotels. Preferred Group consists of an exceptional and elegant collection of renowned properties featuring the finest accommodations accompanied by attentive, engaging and exclusive personal service. Located in vibrant city centre, the Nassima Royal Hotel provides guests with exceptional dining, entertainment and spa that add to the guest’s memorable experiences.

As Reservations Agent, you serve as an integral component of the Revenue Department function by supporting the Reservations Team.

Reservations Agent will perform the following tasks to the highest standards:
As a Reservations Agent, you serve as an integral component of the Reservations function by supporting the Revenue Team.
Reservations Agent will perform the following tasks to the highest standards:
1. He/she will be responsible for dealing with guest requests to make a booking at our hotel. In detail this means: selling bedrooms other hotel facilities.
2. Handle all incoming calls, faxes and emails for accommodation
3. Respond to all enquiries in a timely manner
4. Process all information using the hotel computer systems
5. Maintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times.
6. Sell our products and services to meet guests needs in line with our concepts with a focus on hotel profit
7. Follow up on no shows, commissions and loyalty programmes
8. Builds and maintains strong working relationships with entire hotel focusing on Room Sales.

Personal Requirements: 
1.    Strong focus on business & sales
2.    Attention to detail is essential
3.    Natural attitude towards providing excellent quality service
4.    Previous experience from reservations, front office or meeting & events is preferred
5.    Excellent computer skills and knowledge of OPERA would be an advantage
6.    Excellent telephone manner is essential
7.    Excellent time management and organisational skills essential
8.    High levels of motivation, enthusiasm and an innovative approach
9.    Good team player with a flexible and cooperative attitude
10.    Fluency in English both written and oral
11.    The Reservation Agent reports directly to the Reservations Manager

Your benefits will include 
A competitive tax free starting salary and expatriates benefits as per UAE Law. Additionally, you will have opportunity to be connected with 600+ hotels of the Preferred Group worldwide. 
As an employee of the Nassima Royal Hotel, you will be entitled to its employee benefits as well as those of Preferred Group of Hotels and Resorts.