Guest Relations Manager

Location
Maldives
Posted
02 Jan 2017
Closes
30 Jan 2017
Sector
Hotel
Job Level
Management

Position profile

Kandima Maldives is much more than just a holiday. This new game-changing destination offers a seriously stylish island setting with extraordinary restaurants and bars and plenty of on-site activities to choose from. Located in Dhaalu Atoll. There is a large natural lagoon and lush tropical island surroundings that will simply take your breath away. The island is just a 30-minute flight from Male’ International Airport to the domestic airport in Dhaalu Atoll followed by a 20-minute boat ride to the island.

Job Title

Guest Relations Manager (Chinese speaking)

 Job Description

  • Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction.
  • Communicate all guest compliments, comments, observations to relevant departments and ensuring follow up.
  • Ensure accurate communication of information and guest requests to and from various departments, associates and guests.
  • Meet all VIP designated guests on arrival. Follow up during stay to ensure satisfaction.
  • Manages coordination of all VIP Amenities with Executive Office for Housekeeping, Room Service, Concierge, Front Office, Reservations and Sales.
  • Accountable for results from Guest Satisfaction Surveys.
  • To develop and administrate creative and impactful incentive programs for guest recognition.
  • Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction.
  • Responsible for the communication and recording of accurate guest preferences in data base.
  • Responsible for achieving and maintaining high guest retention ratio. 
  • Other duties as assigned by the Front Office Manager.

Professional Qualifications

Diploma/Degree in Hotel Management specializing in Front Office, or related professional area.

Length and type of experience

  • Minimum 2-5 year experience in experiences within a hotel/resort environment.
  • We are seeking professional who have preferably gained remote resort location experience.

Personal characteristics and competencies

  • Understanding Resort Operations.
  • Teamwork, planning for Business and Leading a diverse team.
  • Understanding Differences, Leading Operations and Adaptability.
  • Customer Focus and Driving for Results.
  • Capable of adapting to different cultures and ways of life. 
  • Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of inventory/material control System an asset.

Contract Specifics

  • Immediate availability for a 2 years contract.
  • Package includes attractive expatriate salary in USD, accommodation, meals, laundry, health insurance, home leave flight and 30 days annual leave per annum.
  • Applicants travelling on a single status should apply.

Other benefits and advantages

  • We provide healthy, high quality food in our staff restaurant and sell healthy F&B items at the staff shop / vending machines at lowest possible prices.
  • We provide great accommodation facilities and places for employees to rest and renew during the course of the working day and encourage them to take breaks.
  • We create the best possible work environment with great workplace amenities – inviting cafeterias / staff restaurant, games rooms, internet connection, movie and book library, areas for employees to interact and socialise.
  • We encourage our employees to move physically and stay fit and therefore provide a well-equipped gym and other sports facilities.
  • We provide all amenities, resources, knowledge and assistance that our employees need for their work (uniform, work equipment, training, coaching, etc).

careers@kandima.com

kandima.com