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Front Office Supervisor

Abu Dhabi

Full job details

Recruiter
Le Royal Meridien Abu Dhabi
Posted
02/01/2017
Ref
67005221en
Location
Abu Dhabi
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
 
Front Office Supervisor
Company

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™



Location

Le Royal Meridien Abu Dhabi, UAE



Department

Front Office Guest Services



Job Description

• Prepare documentation for daily business
• Ensure prompt, efficient and courteous reception of guests
• Record and administer arrivals and departures
• Assist in training new staff members, coach them and monitor their performance
• Ensure the desk is covered at all times, allocating meal breaks sensibly
• Full awareness of current daily status of Hotel
• Ensure smooth hand over to next shift
• Communication and recording of complaints
• Be aware of daily functions, events, VIP and group arrivals
• Strong communication with other departments, especially Reservations and Concierge
• Strong relationship with guests and internal customers



Requirements

• Must be able to speak, write and converse freely in English and at least 1 other international language
• Fluency in Arabic strongly preferred
• At least 2 years of 5 star experience in a similar position
• Must be able to lift heavy luggage
• Must be able to stand 8hrs a day while maintaining a smile and positive attitude
• Must be proactive






 

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