Director of Guest Services
Full job details
The exclusive position awaits you to be an ambassador at the St Regis , and be apart of a multicultural environment , pursue your passion and take the journey of your career within the signature address at the St Regis
Saadiyat Island is a beautiful natural island, just 20 minutes from Abu Dhabi International airport and 7 minutes from downtown Abu Dhabi
Please note that this is a guide only depending on the business requirements.
-Ensure all guests are being treated in an efficient and courteous manner and that all Starwood and St Regis standards are being applied.
-Responsible for the hiring, training, and direction of new department employees.
-Ensure all Guest Service related quality standards are complied with and that policies & procedures are consistently applied.
-Work in conjunction with accounting to maintain and minimize levels of account receivables.
-Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
-Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
-Supervise the activities and the service levels of the concierge, telecommunications, butler and front desk divisions.
-Ensure the timely completion of performance appraisals.
-Responsible for the Starwood Preferred Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Starwood standards.
-Champion and drive the GEI portal and ensure exceptional quality service is the focus of all Guest Service teams at all times.
-Responsible for sales to guests through the Front Desk and any actions taken by the incumbent that can impact on volume of business. Responsible for direct link between effort expended and decisions made and revenue generated by Front Office (performance indicators are sales, units, growth, turnover, etc.)
-Responsible for promoting the product and services to the targeted customer/guest group. Develop promotional programs, point of sales materials, merchandising activities.
-Responsible for enhancing the product and service that is presented to the guest. Able to make changes that respond to the marketplace and to guest needs, both present and anticipated. Recommend changes to the product and services. Use market research to develop new products and services.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
English level Speaking and understanding, reading and writing
Education: High school or equivalent education required. Bachelor’s Degree preferred.
Diploma or certification
Experience –4 years’ experience in Front Office/Housekeeping/Guest Services, including at least two years management experience, required.
Languages –Additional Arabic or European language desirable
Computer Skills- High level of IT understanding.
Ability to use Microsoft package efficiently
Specific skills & abilities: N/A