Guest Relations Officer
6 days left
- Job Level
• Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager.
• Promotes the Marjan’s brand philosophy through his or her exemplary attitude, behavior, uniform, and excellent communication skills.
• Forms the link and interfaces between the hotel's different departments and various points of reception. Is mobile.
• Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts.
•Ensure that all Front Office Standards ,Operating Policies and Procedures are adhered
•Coordinate the Arrival, Stay and Departure experience to ensure a seamless experience
•Liaise with all key departments to gather the correct information
•Review arrivals for the next ten days on a daily basis
•Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met