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Recreation Receptionist

Tilal Liwa Hotel - Madinat Zayed, Abu Dhabi, 112723 UAE (Primary)
Competitive

Full job details

Recruiter
Tilal Liwa Hotel
Posted
30/12/2016
Ref
2185
Location
Tilal Liwa Hotel - Madinat Zayed, Abu Dhabi, 112723 UAE (Primary)
Job Type
Front Office, Receptionist
Sector
Hotel
Job Level
Non-Management
 


Scope Of Work:
Under the general guidance of the Spa & Recreation Manager or delegate, responsible for providing service excellence to all hotel guests and recreation members.

Job Responsibilities:
1. Interacts with guests as well recreation members and individuals in the local community.
2. Ensures the safe and efficient delivery of all recreational services and facilities to hotel guests and recreation members at all times.
3. To ensure the utmost due diligence is in regards to the safety of all hotel guests and club members whilst using the facilities.
4. Has complete knowledge of all recreation services, facilities as well as other hotel services and facilities.
5. Assists the Spa & Recreation Manager to ensure that all hotel guests and recreation members are provided with the correct information and knowledge on use of the facilities as well as club rules and regulations for the safety and convenience of all users.
6. Ensures the reception desk and surrounding areas are kept clean and tidy at all times.
7. Ensures that that the reception desk is kept manned at all times.
8. Ensures there is a ready supply of towels for members and guests.
9. Ensures that all signage is kept up to date and highly visible to guests for their safe use of the recreational facilities.
10. Ensures the implemented booking procedure for all recreation services and facilities are carried out at all times.
11. Assists with the selling of memberships and pro-shop sales as well as equipment rentals within the health club.
12. Demonstrates the 12-Service Excellence Basics.
13. Keeps updated with the latest market trends and new products.

HR Responsibilities:
14. Attends all hotel trainings as required.
15. Adheres to all HR and hotel policies and procedures.
16. Continually strives to improve self; knowledge and skills.

Financial Responsibilities:
17. Assist the Spa & Recreation Manager to control departmental costs to ensure performance against budget.
18. Actively participate in all hotel energy saving and recycling initiatives.

General Responsibilities:
19. Attends department meetings as required.
20. Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.
21. Strictly adheres to the hotel's Policy on Confidentiality and Ethics.
22. To actively participate in all EHSMS requirements.
23. To carry out any additional tasks and projects as requested by the Spa & Recreation Manager

Competencies & Skills
Essential

Ethics/Integrity
Decision Making
Dependability
Adaptability/Flexibility

Desirable/Preferable
Impact & Influence
Winning Attitude
Learning and Continuous Development
Communication Skills

Personality Traits
Essential

Confident
Self Motivated
Outgoing & Friendly

Desirable/Preferable
Patient & Kind
Sense of Humour
Energetic

Knowledge & Language
Essential

Good Working Knowledge of Reception Operation
Basic Working Knowledge of General Recreation Activities
Intermediate Spoken and Written English

Desirable/Preferable
Basic Working Knowledge of Membership Administration
Basic Working Knowledge of Retail Sales
Advanced Spoken and Written English

Education
Essential

High School Graduate

Desirable/Preferable
Industry Based Certifications

Experience
Essential

Minimum of 1-Year Experience Working as a Receptionist

Desirable/Preferable
Minimum of 1-Year Experience Working as a Recreation Receptionist within Hotels

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