About Jumeirah Group and Jumeirah Zabeel Saray
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, operates a world-class portfolio of hotels and resorts. Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals that conjure up images of the Golden Age of the Ottoman Empire. The resort boasts 405 rooms and suites, 38 Royal Residences, Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East and a collection of six diverse restaurants which offer a vibrant selection of culinary experiences.
About the Role
An exciting position has arisen for a Butler to join us in Jumeirah Zabeel Saray. The main purpose of this role is to provide all residence guests with a friendly, efficient and informative service Concierge and Front Office Service at all times and assisting guests with any Front Office related queries by ensuring that customer's expectations are consistently exceeded.
Your duties will include:
Give a warm welcome to guests on arrival to Jumeirah Zabeel Saray residences, register them as well as issuing room keys in the appropriate welcome booklet.
Take payment from guests on departure and close their bills correctly.
Be efficient in assisting guests throughout their stay with any requirements.
Ensures that the residences are manned, operationally prepared and stocked at all times.
To use discretion and tact when dealing with the guest enquiries, problems and complaints in an efficient and professional manner without detriment to the hotel and/ or its reputation.
Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided.
File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks.
Neatly file registration cards of departed guests by date and in alphabetical order.
Scan the passport of every guest on arrival and save the data correctly for the CID Report.
Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly.
He/She must be completely familiar with the operational environment and must follow the detailed instructions given to him/her by the manager at all times when working.
Maintaining and handling of cash float.
Prepare registration cards for the next day's arrivals.
Conduct check-in and check-outs with accordance to procedure.
Escort the guest directly to the residences after proceeding with the check-in.
Ensure the luggage is sent up promptly to the room.
Check departures for the day and the following day, update departure times.
To promptly and accurately file the updated registration cards of arrived guests, once checked by the Reception.
Comply with Guest Services Standard Operating Procedures/ Step by Steps.
Provides necessary information relating to In-house/Arrival Guests regarding VIP Amenities, Kids' Amenities, International Newspaper requests, etc
Continually checks all public areas.
Inspects residences prior to guest arrival and sets up standards as per guest preferences
Refreshes the residences & assisting with turndowns.
Ensures that all residences are maintained & serviced as required.
Co-ordinates Laundry & Pressing - Collection & Delivery by liaising with HSK.
Prepares a comprehensive Itinerary for in-house residence guests for the duration of their stay as per the specifications and preferences of the respective guests.
Refreshes the occupied guest residences when aware that the in-house guest has left his room.
Provides a full shoeshine service as and when requested.
Unpacks/ Packs Guest Luggage as requested.
Delivers & places the Evening Amenities, Gifts according to the set standard.
Delivers Newspapers & Magazines to all rooms/suites.
Stocks up the mini-bars and other Food & Beverage related items.
Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests.
Take advance payment guarantee on check-in for all guests according to the Resort's Credit Policy.
Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
Carry out cashiering duties like foreign currency exchange, paid-outs etc.
Close their individual cashier audit at the end of each shift ensuring that all details balance.
Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times.
Minimize rebates and ensure that they all have sufficient justification, back-up and signatures.
Any other responsibilities assigned accordingly
In order to be considered for this role, you will have the genuine interest in assisting others, and enjoy working with people. Apart from these you should also have:
Able to communicate effectively and to respond well (switched on) to questions and requests
Well groomed and Enthusiastic
Able to work in a team, i.e. caring about other team members and open towards other nationalities
Previous Hotel Experience (through studies or work experience) in a 5 star hotel, preferably in Front Office operation
Computer Knowledge, i.e. basic experience with windows, internet explorer and MS Office package and OPERA PMS System
Previous Experience in Fidelio/Opera
Additional Language would be of advantage: Arabic, Russian or European language