Full job details
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more Opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find you world Location.
Aloft Abu Dhabi - the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.
Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Centre (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.
The reservation agent is responsible to enter all reservation related information accurately in the PMS and to provide an efficient reservations service for room reservation in order maximize revenues.
Furthermore the reservation agent will review all reservations entered in the PMS through different channels.
•To maintain high level of guest satisfaction during the reservation process
•To be aware of the market segmentation, market offers and promotions
•To enter and review reservations made through different channels
•To create and file Opera reports
•To charge prepaid reservations through different channels
•To update billing and routing instructions
•To action CCC requests in a timely manner
•To take care of all room reservation related inquiries through all booking channels
•To file the guest correspondence as per property standard
•To maintain information for partners
•To actively and consistently enroll Starwood Preferred Guest Members to develop brand loyalty.
•To complete additional tasks as requested by the Reservation Supervisor or Revenue Manager
•To forward potentials company inquiries to the Sales Department
•To assist the Reservation Supervisor in the review of commission claims
•To support the Reservation Supervisor
•To ensure PMS profiles are maintained, merged and updated on a regular basis to provide accurate Company, Agent and Individual Guest information
•To maintain the Reservation files
High school diploma preferred, additional hospitality or butler training preferred.
At least 1 year of experience within the hospitality industry.
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.