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Doorman

Abu Dhabi (AE)

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
29/12/2016
Ref
10919
Location
Abu Dhabi (AE)
Job Type
Front Office, Concierge
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

OVERVIEW/BASIC FUNCTION:

Acknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' luggage.

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain knowledge of:
  1. Scheduled daily activities.
  2. Daily arrivals/departures.
  3. Features and services provided by the hotel.
  4. Hours of operation for each outlet.
  • Assist guests and visitors into and out of their vehicles.
  • Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
  • Communicate parking procedures to guests/visitors.
  • Assist guests with loading/unloading luggage into and out of their vehicles.
  • Provide legible claim tickets to guests for their luggage.
  • Assure safety and security of all guest luggage.
  • Open hotel doors for guests/visitors.
  • Transport guest luggage from the hotel entrance area to the designated Bell area.
  • Provide guests with directions to Front Desk check-in area.
  • Relay accurate directions to guests/visitors on inquires regarding destinations within the local area.
  • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
  • Secure taxis/transportation for guests/visitors.
  • Monitor and direct traffic activity of taxis, limousines, and hotel/restaurant guests' vehicles, ensuring a smooth and efficient flow.
  • Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
  • Direct and supervise Parking Attendant in transporting vehicles between hotel entrance and parking facility.
  • Answer department telephone using correct greeting and telephone etiquette.
  • Remain in assigned postposition, maintaining correct stance.
  • All other duties as required.

 

QUALIFICATIONS:

  • Experience: Experience in the hospitality industry in a similar position.
  • Education: High school diploma.
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;  prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Provide legible communication and directions; compute basic arithmetic.
  • Language: Required to speak, read and write English, with fluency in other languages preferred.
  • Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  • Licenses & Certifications: None required.