Malaysia Recruitment Event - Senior Lounge Attendant Front of House | Qatar Airways | Doha

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Middle East | Qatar | Doha, Qatar
28 Dec 2016
25 Jan 2017
Job Level
About Your Job

The Senior Lounge Attendant Front of House is responsible for ensuring that all customers are offered the highest level of hospitality during their travel  experience at Hamad International Airport (HIA) . The role is assigned within the different Hub Lounges in HIA. In this role, you will ensure that company standards are maintained with regards to handling of customers, grooming procedures, time keeping and training. You will assist the Duty Supervisor in HIA Lounge to organize resources effectively and coordinate necessary activities efficiently to create a productive and risk free operations. 

You will establish and utilise a professional working relationship in all areas of communication and public relations within HIA Lounges especially in Front of House. You will meet, greet, assist and extend necessary courtesy to Premium customers align with the company standards. You will provide information and guidance to the customers on flight schedules and airline formalities. You will attend to the customer needs and brief them about lounge facilities. procedures for boarding and facilities available in the Lounges. You will offer maximum attention and care to customers who requires special handling, customers on delayed flights and denied boarding situations. You will monitor usage and conditions of all items at the lounge for requirements,  maintenance and changes to ensure that the facilities are up to the standards. You will report faults directly to the Department concerned.

In addition, you will ensure appropriate administrative records are maintained by keeping documentation and relevant paperwork updated. You will comply with corporate and department policies, procedures and standard operating procedures.  

About You

You have Trade/Vocational qualification with minimum of 3 years of job related experience in 5-star Hotels/Lounges. You have experience in hospitality specifically in Front of House management and operations.

You have high level of versatility and able to adapt to varied needs of the customers and operations. You have genuine service/people focused attitude and understanding of needs of multi-cultural working environment.  You demonstrate at all times the importance of upholding the highest personal and professional standard and have positive and passionate attitude towards the customers. You are a team player with a positive outlook and a keen eye for details. You have well-developed social skills, able to handle all type of people and situation and have high level of versatility and flexibility to meet the varied needs and expectations of customers.