Malaysia Recruitment Event - Front of House Duty Supervisor | Qatar Airways | Doha
The Front of House Duty Supervisor is responsible for supervising the delivery of various lounge services in the Hamad International Airport while organising and coordinating resources effectively to ensure efficient, productive and risk free operation. In this role, you will ensure that the premium passengers will have the 5-star treatment in the Lounges You will anticipate the needs of each passengers and work with your team to deliver on these. Your will welcome passengers to the Lounge and ensure that proper information are provided to them such as boarding time, delays and gate changes.
You are responsible for motivating and inspiring the Front of House team, resolving any difficult and challenging situations, implementing new standards and procedures and working closely with Food & Beverage and Customer Services teams.About You
As a successful candidate you are required to have Trade or Vocational qualification and a minimum of 4 years experience in a premium 5 star hospitality or service environment. You have previous experience in supervision of a large and multi-cultural workforce.
Your excellent interpersonal skills and your focus in providing excellent customer service will need to be infectious in successfully leading and motivating your team. You have strong communication skills and able to make decision independently. If you have a true passion for providing 5 star service and have previous experience within premium hospitality establishments, airline or airport operations, then we have an opportunity for you within our growing team!