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Floor Supervisor

Kingdom of Saudi Arabia-Makkah-Makkah Clock Royal Tower, A Fairmont Hotel
Competitive

Full job details

Recruiter
Makkah Clock Royal Tower - A Fairmont Hotel
Posted
28/12/2016
Ref
MAK00528
Location
Kingdom of Saudi Arabia-Makkah-Makkah Clock Royal Tower, A Fairmont Hotel
Job Type
Housekeeping, Housekeeping Attendant
Sector
Hotel
Job Level
Management
 
Floor Supervisor



Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Floor Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a "fun" place to work.

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.

Summary of Responsibilities:
Reporting to Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed

  • Handle Guest concerns and react quickly, logging and notifying the proper areas

  • Actively participate in daily briefing, daily warm up and department meetings

  • Ensure Room Attendants are informed daily about priorities in their section

  • Follow departmental policies and procedures

  • Report necessary maintenance items

  • Follow all safety and sanitation policies

  • Other duties as assigned

Qualifications:
  • Proficient in English and Arabic is an asset
  • High school diploma or equivalent preferred
  • Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
  • Proven training skills
  • Experience with Hotel Property Management System, Micros-Fidelio desirable
  • Proactive with a meticulous eye for detail
  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Work well in stressful, high-pressure situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
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