Public Relations Officer

Location
Doha (QA)
Posted
27 Dec 2016
Closes
24 Jan 2017
Job Type
Human Resources
Sector
Hotel
Job Level
Non-Management

ESSENTIAL TASKS:

Collect and provide periodical updates from the government authorities on all Labor and immigration     rules to keep the HR department abreast of the changes in the rules and procedures.

Submit, follow-up and collect all new employment and business visas to ensure that the visas are processed on a timely manner to support the business.

Renew, update and maintain all employees and their dependents’ visas, labor cards, and labor contracts in a timely manner to ensure that company’s records are up-to-date in the labor and Immigration Departments.

Deal with general enquires regarding PRO functions promptly and efficiently to enhance the level of department service

Provide service, support and assistance to new and existing employees on their requirements such are driving license, liquor license, car registrations, accommodation and legal requirements to ensure that PR services are provided as required.

Renew, update and maintain the trade licenses and other government certificates of all company’s legal entities in the QATAR to ensure that the documents are up-to-date.

Assist departments in resolving any issues related to company vehicle registration and renewals to ensure that PRO services are provided as and when it is required.

Obtain visas from other Embassies in QATAR for staff members for their business travel

Collect and provide periodical updates from the government authorities on all Labor and immigration rules to keep the HR department abreast of the changes in the rules and procedures.

Arrange processing attestation of employee qualifications as required / Accurate preparation of documents according to the requirement of the legal authorities / Maintain confidentiality and security of company and employee documents at all times.

 

Communication

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Talk with and listen to other employees to effectively exchange information.
  • Compose routine correspondence or documents, such as, form letters, travel itineraries or meeting agendas. 

Working with Others

  • Treat all employees and customers with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality.

  Physical Tasks

  • Enter and locate work-related information using computers and/or other methods.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  Quality Assurance

  • Comply with quality assurance expectations and standards.

  Documentation/Reporting

  • Maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

  • Use computer systems and software packages to input, access, modify, store, or output information
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
  • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

  Office Equipment

  • Transmit information or documents using mail, scanner, or facsimile machine.
  • Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.
  • Keep office equipment in working order and contact service representatives to correct problems with office equipment, including following-up to ensure problem is corrected.
  • Maintain office areas (e.g., cubicles, storerooms, conference rooms, etc.), including calling housekeeping and maintenance when needed.

Safety and Security

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of undesirable persons on property premises.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of customers and co-workers.
  • Follow company and department policies and procedures.
  • Research questions and problems; refer complex issues to supervisor.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested.