Credit Manager

Doha (QA)
27 Dec 2016
24 Jan 2017
Job Type
Job Level

General Finance & Accounting

  • To Ensure releasing of all A/R invoices promptly within 48 hrs.
  • To supervise the posting payment for city ledger and credit card in the system (opera)
  • To review and recommended the approval of credit application of the client
  • To review and provide comments on high balance report  
  • To monitor and assist the A/R in handling credit card refund
  • To ensure the accuracy of payment posting by account receivable
  • To ensure the collection are up to date
  • To ensure the accuracy of the accounts receivable aging report
  • To monitor the PM accounts, make sure all are accounted for during month end.
  • To ensure the accuracy of all charges and credits posted to the individual accounts.
  • To ensure that group and direct billings are completed with supporting document and bill as per contract
  • To follow up payment of the client and provide guidance to Account receivable and bill collector
  • To preside on the monthly credit meeting and ensure follow up process on all problematic account  
  • To ensure that returned checks are recorded back in the City Ledger as unpaid balance 
  • To ensure transferring of all permanent folios to city ledger at the month end
  • To supervise the work of the account receivable team
  • To be fully conversant with all services and facilities offered by the hotel.
  • To be fully conversant with the Hotel’s credit policy & procedures
  • To participate in any Training/Developments schemes as recommended by senior management.



Assists Management

  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Collaborate with management to formally recognize hourly employees' performance contributions.
  • Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).


  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with co-workers, supervisors, or managers using proper discretion.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Talk with and listen to other employees to effectively exchange information.
  • Compose routine correspondence or documents, such as, form letters, travel itineraries or meeting agendas. 



Working with Others

  • Treat all employees and customers with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality

Physical Tasks

  • Enter and locate work-related information using computers and/or other methods.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Quality Assurance

  • Comply with quality assurance expectations and standards.


  • Maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.


  • Use computer systems and software packages to input, access, modify, store, or output information
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
  • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.

Office Equipment

  • Transmit information or documents using mail, scanner, or facsimile machine.
  • Operate standard office equipment other than computers such as telephone, typewriter, scanner, fax, photocopier, calculator, and electronic peripherals.

Safety and Security

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Maintain awareness of undesirable persons on property premises.
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of customers and co-workers.
  • Follow company and department policies and procedures.
  • Research questions and problems; refer complex issues to supervisor.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested.