Human Resources Officer

Doha (QA)
26 Dec 2016
23 Jan 2017
Job Type
Human Resources
Job Level

Responsibilities and Obligations:



  • Prepares memos, reports and other correspondence, as requested by the Human Resources Manager.
  • Prepares job offer packages (staff agreement, offer letter, summary of benefits etc.)  Ensure all documentation required for recruitment are provided before commencement of employment.
  • Submits contract expiries/renewals list on a monthly basis to department heads.
  • Dealings with staff/guests inquiries.
  • Updates record of visas/labor cards renewals and provide list to visa section.
  • Coordinates with staff quarters/transport/staff restaurant/clinic.
  • Arranges appointments for the Human Resources Manager, ensuring accurate details are recorded in the appointment diary and that relevant information is communicated to all parties concerned.
  • Maintains a trace file system, ensuring that daily traced items are brought to the attention of the relevant people.
  • Prepares disciplinary letters and maintains a master file.
  • Consistently provides and maintains the highest standard of staff/guest care and service.
  • Ensures that all reporting staff maintains a high standard of personal hygiene and grooming at all times.
  • Assists the Human Resources Manager in maintaining and updating the departmental service manual.
  • Ensures that all reporting staff demonstrates the required service standard.
  • Assists the Human Resources Manager in regularly monitoring staff performance against agreed criteria.
  • Have a good knowledge of all hotel facilities and be able to answer staff/guest questions in a quick, polite and helpful manner.
  • Handles any staff/guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to the Human Resources Manager.
  • Ensures company, hotel and statutory rules, regulations and policies are adhered to all times.
  • Acts on responsibilities for Health and Safety at work.
  • Demonstrates a working knowledge of fire prevention and to ensure that staffs follow the hotel evacuation procedures on hearing the alarm.
  • Ensures the departmental area is maintained in safe, hygiene and presentable state and to report any damage to furniture, fittings and equipment to the Human Resources Manager.
  • Handles staff grievances and disciplinary matters to the agreed hotel standard.
  • Carries out any reasonable tasks requested by the Management.
  • Maintains effective Communication of Training Activities such as Boards, Posters and Calendars.
  • Establishes and maintains records of training for all off-job courses for all employees.
  • Maintains standard hotel training equipment and training library resources.
  • Contributes towards other hotel activities as appropriate.
  • In charge of gathering data from all departments of the name tags needed.
  • Handling all the aspects of opening and closing files of the employees.
  • Handling all the aspects of finishing and renewing the expatriate's papers.
  • Responsible for preparing monthly reports about the duties being performed.

Security, Safety and Health

  • Maintains high confidentiality in regards to guest privacy.
  • Reports any suspicious behaviour of guests and staff to the General Manager and Security.
  • Notifies housekeeper regarding lost and found objects.
  • Ensures that all potential and real hazards are reported appropriately immediately.
  • Fully understands the hotel’s fire, emergency, and bomb procedures.
  • Follows emergency procedures to provide for the security and safety of guests and employees.
  • Works in a safe manner that does not harm or injure self or others.
  • Anticipates possible and probable hazards and conditions and notifies the Manager.
  • Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.


  • Good command of English and Tagalog or Hindi
  • Good knowledge of MS Office i.e. Word, Excel Powerpoint, Outlook, Internet