Security Manager

Location
Middle East > United Arab Emirates
Posted
26 Dec 2016
Closes
23 Jan 2017
Sector
Hotel
Job Level
Management

Summary of Responsibilities:

Responsibilities and essential job functions included but are not limited to the following:

  • Always ensures the safety, efficiency, and professional daily operation of the Security department.
  • Sets a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, guest relationship, observance of the house rules, loyalty to Management and inter-department cooperation 
  • Thinking ‘outside the square’ and leading by example are expected, not requested.
  • Supervises all Security Officers.
  • Establishes and develops personal guest contact, promote feedback and constantly be proactive in anticipating guest needs and requirements.
  • Is fully trained on the emergency & evacuation procedures and assists in carrying out fire drills.
  •  Handles guest complaints effectively and according to the complaint handling procedures
  • Conducts periodical training on quality awareness & service standards to all Security staff.
  •  Maintains the privacy of all guests by ensuring that no information is disclosed .
  • Ensures that training plans are being adhered with.
  • Ensures all Security Officers are well equipped with the resources to perform all duties. 
  • Assists in the daily operation ensuring to always be a leader, showing excellent customer service skills
  • Always a source of information, help and assistance to all guests and staff
  • Ensures that all related policies & procedures are adhered to. 
  • Ensures the Security team is well groomed at all times.  No variations to the approved uniform.
  • Assists other Supervisors and Officers when necessary
  • Ensures all lost and found items are dealt with in accordance with department policy.
  • Handles incidents, guest complaints or queries confidently and professionally, logging all incidents regardless of the outcome.
  • Controls, reviews and updates LSOP’s whenever necessary ensuring that any changes are communicated to all officers and the standards are followed at all times
  • Ensures measurable quality objectives are established and actively participate in the review of these objectives.
  • Assists in the preparation of KPI and performance reviews.
  • Liaises with the concerned department heads in all aspects of the operation including but not limited to orientation, performance appraisals, coaching, counselling and dismissal.
  • Monitors the duty roster and ensures optimum daily manning levels are met.
  • Monitors and limits lieu days and overtime in the department.
  • Ensures all daily reports are completed accurately.

Requirements

*At least two years of experience in a similar position and a Bachelor Degree are required.

*Prior experiences within the Hospitality Industry and specifically in the Middle East are preferred.

*Knowledge of operating CCTV systems and fire response procedures is a must.

*Fluency in the English Language is required. 

*Proficiency in Arabic is considered a great asset.