About Jumeirah and the hotel
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
Burj Al Arab Jumeirah, the world's tallest all-suite hotel sets new standards in luxury and service. Designed to resemble the billowing sail of an Arabian dhow, the hotel soars to a height of 321 metres, dominating the Dubai coastline. Regarded as one of the world's true architectural landmarks, Burj Al Arab epitomises outstanding personalised service and is dedicated to surpassing guest expectations by providing the ultimate Arabian hospitality experience.
About the role
An exciting role has arisen in the Butlers department at the Burj Al Arab for a highly motivated and hard working individual. Within this position you will be responsible for ensuring all guest requirements and needs are met according to the hotel's set standards.
Your key duties will include:
Fully responsible for the manning and cleaning of the Butler Pantry (ie. Shoe Shine for the guest, polishing glasses & silver ware, collecting stock from the main store and including linen collection, folding napkins, setting up a max of 12 fruit baskets daily, dishwasher usage, polishing of shoes).
Ensures that each area in the pantry is correctly stocked & operationally prepared at all times according to set standards.
Maintains full control over the Private Bar Inventory on the respective floor including: collection of new stock from store, replenishment and control on par stock as per the standard.
Butler set up and service of max 12 suites according to the guest preferences. Position requires the usage of a large Butlers Trolley to service the guest suites on the respective floor.
Service of evening snacks with alcoholic & non alcoholic beverages to the guest suites; special occasion preparation and service of cakes/flowers for the guest.
Full attendance of guest laundry (ie. documenting, checking, sorting, and preparing for delivery to the guest suites in prepared boxes.
Looking after the Reception Desk on his/her respective floor. Ensures that each area is correctly stocked & operationally prepared at all times according to set standards.
Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements. Also, ensures the privacy and security of all the suite guests.
Maintains a full & comprehensive knowledge of the products and services available in the SBU, other Jumeirah properties and the local area.
Carries out guest registration, cashiering and other administrative tasks as per the standard.
Abides by all hotel and company policies and procedures including Health & Safety policies, Butler's Grooming standards, punctuality/ attendance procedures and Quality standards
Any other duties as may reasonably be requested by the management
To be considered for this position you must have at least 1 year experience as a Butler or Guest Services Executive in a 5-star hotel. You must also have experience in using Opera PMS as well as a good command of both spoken and written English.