Full job details
Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and discoverers’ evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of discoverer service more broadly and do what needs to be done. Mixologists will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our discoverers’ needs. They should be passionate about the discoverer service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to discoverers, to the quality of their drinks.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional. Mixologists feel comfortable answering discoverer questions or concerns regarding the origin, vintage, and style of various wines. Mixologists will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Mixologists – to get it right for our discoverers and our business each and every time. They will partner with management in creating a team of individuals who will provoke unique experiences for our Discoverers by assisting in the hiring, training and development process of our ambassadors.
Safety and Security
§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
§ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
§ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
§ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
§ Complete appropriate safety training and certifications to perform work tasks.
§ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
§ Maintain awareness of undesirable persons on property premises.
Policies and Procedures
§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
§ Protect the privacy and security of discoverers and coworkers.
§ Follow company and department policies and procedures.
§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Maintain confidentiality of proprietary materials and information.
§ Perform other reasonable job duties as requested by Supervisors.
§ Address discoverers’ service needs in a professional, positive, and timely manner.
§ Thank discoverers with genuine appreciation and provide a fond farewell.
§ Welcome and acknowledge each and every discoverer with a smile, eye contact, and a friendly verbal greeting, using the discoverer’s name when possible.
§ Engage discoverers in conversation regarding their stay, property services, and area attractions/offerings.
§ Actively listen and respond positively to discoverer questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Discoverer Response, LEAP) to resolve issues, delight, and build trust.
§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
§ Assist other ambassadors to ensure proper coverage and prompt discoverer service.
§ Anticipate discoverers’ service needs, including asking questions of discoverers to better understand their needs and watching/listening to discoverer preferences and acting on them whenever possible.
§ Speak to discoverers and co-workers using clear, appropriate and professional language.
§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
§ Serve as a departmental role model or mentor by working alongside ambassadors to perform technical or functional job duties.
Working with Others
§ Partner with and assist others to promote an environment of teamwork and achieve common goals.
§ Support all co-workers and treat them with dignity and respect.
§ Develop and maintain positive and productive working relationships with other ambassadors and departments.
§ Handle sensitive issues with ambassadors and/or discoverers with tact, respect, diplomacy, and confidentiality.
§ Actively listen to and consider the concerns of other ambassadors, responding appropriately and effectively.
Quality Assurance/Quality Improvement
• Comply with quality assurance expectations and standards.
§ Stand, sit, or walk for an extended period of time or for an entire work shift.
§ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
§ Move over sloping, uneven, or slippery surfaces.
§ Visually inspect tools, equipment, or machines (e.g., to identify defects).
General Food and Beverage Services
§ Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
§ Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
§ Notify management of maintenance repairs issues.
§ Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
§ Assist your and other departments when needed to ensure optimum service to discoverers.
§ Follow property key policies, including checking out and returning keys to appropriate departments.
§ Ensure staff is working together as a team to ensure optimum service to discoverers.
§ Communicate with discoverers, other ambassadors, or departments to ensure discoverer needs are met.
§ Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
Greeting and Seating
§ Thank every discoverer upon departure, invite them to return, and wish them a fond farewell.
§ Secure liquors, beers, wines, coolers, cabinets, and storage areas.
§ Check with captain or supervisor before leaving at end of shift.
§ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
§ Complete bottle transfer slips and distribute accurately.
§ Collect and report tips at the end of the assigned shift.
§ Input orders into cash register system and collect payment from customer.
§ Inspect the cleanliness and presentation all china, glass, and silver prior to use.
§ Drain, clean, and fill ice bin.
§ Follow property control audit standards and cash handling procedures (e.g., blind drops).
§ Process all payment methods in accordance with Accounting procedures and policies.
§ Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
§ Transport bank to/from assigned workstation, following security procedures.
§ Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Steps of Service
§ Check in with discoverers to ensure satisfaction with each food course and/or beverages.
§ Retrieve alcoholic beverages from bar and serve to discoverer in accordance with the company standards and local laws.
§ Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
§ Answer discoverer questions or concerns regarding the origin, vintage, and style of various wines.
§ Issue, open, and serve wine/champagne bottles, ensuring discoverer satisfaction.
Stock and Supplies
§ Check quality and quantity of all stock and supplies using checklist.
§ Arithmetic Computation
§ Customer Service Orientation
§ Team Work
§ Interpersonal Skills
§ Diversity Relations
§ English Language Proficiency
§ Positive Demeanor
§ Stress Tolerance
§ Safety Orientation
§ Time Management
§ Liquor Regulations
§ Beverage Knowledge
§ Drink Preparation
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
No supervisory experience is required
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.