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Guest Services Executive - Cluster Airport Services - Jumeirah Emirates Towers

UAE - Dubai, United Arab Emirates
Competitive

Full job details

Recruiter
Jumeirah Emirates Towers
Posted
22/12/2016
Ref
JG15564
Location
UAE - Dubai, United Arab Emirates
Job Type
Front Office
Sector
Hotel
Job Level
Non-Management
 
About Jumeirah and the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

Jumeirah Emirates Towers, a uniquely designed city hotel, shopping boulevard and office tower recognised as one of the world's finest business hotels. Soaring high above the central business and commercial district, Jumeirah Emirates Towers provides a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success.

About the role

Purpose:

To provide airport Meet & Greet for Jumeirah guests upon arrival and departure at Dubai and Abu Dhabi Airports.  Assist Jumeirah guests with their airport and airline requirements.

Main Duties:

  • Provide Meet & Greet service to Jumeirah guests at Dubai and Abu Dhabi Airports for seamless arrival and departure assistance.
  • Ensure effective and efficient guest paging at Jumeirah kiosk/lounge upon guest arrival.
  • Facilitate guest arrival from Jumeirah kiosk/lounge to their pre assigned transportation.
  • Provide guest cold towel and refreshment at the Jumeirah lounge in Dubai Airports terminal 3.
  • Liaise with SBU transportation team for prompt guest airport pick up.
  • Assist guests with airline requirement for speedy lost luggage follow up and collection.
  • Facilitate Jumeirah guest requirements with baggage, airline check in and   immigration for a hassle free departure service.
  • Sell & Up Sell hotel rooms and F & B Outlet for all Jumeirah Group properties.
  • Maintain balanced cash float and ensure accurate reimbursement; and inform Airport Services Duty Managers and Team Leaders of any discrepancies.
  • Handles accurate Ahlan Services and Al Majlis Lounge guest booking and maintains an up to date filling of all related documents.
  • Handles accurate, effective and timely shift handover.
  • Communicate and coordinate with Airport Duty Managers and Team Leaders all related operational information and requirements.
  • Maintain and ensure accurate update of department log book with guest details and requirements.
  • Maintain and ensure accurate update of departmental reports; and inform Airport Services Duty Managers and Team Leaders of any discrepancies.
  • Liaise and communicate with Jumeirah properties in providing current and accurate information to guests.
  • Maintain an effective and professional communication and relationship with the whole Airport Services team and any other supporting departments.
  • Any other duties as may reasonably be requested by the management.
  •  About you

    Qualifications:

    Essential:

  •  High school Diploma
  • Desired:

  • University Diploma

  • Experience:

    Essential:

  • Minimum 1 year experience in Front Office or Guest Service operation as Guest Service Executive, Receptionist and Guest Relations in a 5 star hotel of multicultural environment.
  • Desired:

  • preferably Hospitality / Airline Industry experience

  • Skills:

    Essential:

  • Good communication skills in English (verbal and writing)
  • Competent in use of Microsoft Office application
  • Knowledge in use of Opera system
  • Desired:

  • Other foreign language is an advantage
  •  

    Competencies:

    • Delivering Excellence
    • Influencing & Communicating
    • Embedding an Accountability Culture
    • Business/Commercial Acumen
    • Flexibility & Adaptability
    • Achievement Drive
    • Understanding & Assessing Self
    • Understanding People
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