Guest Relation agent (Chinese speaking)
A hotel guest relations agent is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The Guest Relation agent provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.
Guest Relation agent ensure that maximum recognition and attention is provided to the guest from arrival through departure.
a) Ensures maximum guest satisfaction through personal recognition and involvement with repeat guest.
b) Ensures that our repeat guests and any other VIP clients receive personalized treatment and services, such as:
- Personal welcome letter
- VIP guest amenities
- Fulfill special wishes and recognize needs in advance
- Pick-up airport, when needed/requested
- Personal welcome and escorting guest to his/her room
- Flight ticket confirmation
- Info about sightseeing and relevant booking procedures
c) Developing and implementing on-going guest contacts through: season’s greetings, birthdays, special events, mailing info about activities.
d) Maintains a specialized guest history data file.
e) Checks VIP list to check room allocation amenities, extensions, unexpected departure, late check-out etc.
f) Plans, arranges and co-ordinates Repeat Guest cocktails on regular basis.
g) Promotes in-house facilities and special events and activities such as: special menus, parties, tours, etc. to generate additional revenue.
h) Familiarises Travel Agents and Fam Trips with the Hotel product through an organized hotel tour: organizes rooms to show, sales kits, welcomes people, collection of business cards, wishes them farewell upon departure, prepares follow-up letter.
i) Supervises children activity programs and assists whenever required, in co-ordination with the
Relevant experience at the hotels
Ready to move to the Seychelles
Fluent/native Chinese speaking