Assistant Banquet Operations Manager - Crowne Plaza Doha - The Business Park


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Food & Beverage
Job Level

job overview

To assure highest degree of guest satisfaction by
ensuring guests’ needs and requests are addressed promptly during functions.


To provide assistance to banquet service colleagues
on different client complaints and requests


At Crowne
®, we want our guests to
feel able to do their best, achieve their goals and be recognized for their
success.  To help them, we need you to
stay One Step Ahead and:

  • Create Confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.

  • Encourages Success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important and offering thoughtful choices to help them
    feel restored and balanced.
  •  Make It Happen
    by being perceptive to your guests’ needs; by taking ownership for getting
    things done and working seamlessly with others to help guests be successful.
  • Duties and Responsibilities

    1.     Monitors the productivity levels of each banquet
    service colleagues and extends assistance to anyone requiring guidance during

    2.     Attends and acts on the
    different guest requests and queries

    3.     Ensures that the highest
    quality standards in banquet operation are followed in accordance with the
    hotel service procedures. Secures delivery of professional service to all
    guests at all times

    4.     Coordinates with Banquet Supervisors, Team Members
    and other departments involved in the preparation for the different functions
    to determine whether all necessary arrangements have been made

    5.     Follows up on requirements of functions and ensures
    these are carried out to the last detail

    6.     Coordinates with the Account Executives, Kitchen
    and Main Bar with regard to changes in last minute functions

    7.     Welcomes and bids farewell to all guests or group

    8.     Performs other duties that may be assigned from
    time to time by immediate supervisors

    9.     Maintains colleagues’
    attendance records, changes of status and evaluates his/her colleagues
    periodically as per policy

    10.  Schedules colleagues duty according to forecasts

    11.  Ensures enough colleagues to cover big events by requesting extra colleagues

    12.  Posts revenues in Micros and follow billing instructions as per
    function sheet

    13.  Plans events set-up in advance as per function sheet

    14.  Represents the department at scheduled F&B and E&B meetings


    1.     Comply with Hotel Rules and Regulations and
    provisions contained in the Employment Handbook 

    2.     Comply with Company Grooming Standards at all
    times to portray a professional image of self and the hotel.

    3.     Comply with Time and Attendance Policies set
    by the hotel.

    4.     Actively participate in training and
    development programs and maximize opportunities for self-development

    5.     Demonstrate understanding and awareness of
    all policies and procedures relating to Health, Hygiene and Fire Life Safety

    6.     Familiarize yourself with emergency and
    evacuation procedures

    7.     Ensure all security incidents, accidents and
    near misses are always logged in a timely manner and brought to the attention
    of the Line Manager

    8.     Comply with the Company’s Corporate Code of

    9.     Familiarize self with the company values
    (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to
    be Yourself) and ways of working (IHG Wheel).

    10.  Perform all tasks as directed by the Manager
    in pursuit of the achievement of business goals


    The above is designed to help you in the understanding
    of the role and is not intended to be a definite list of your duties, as
    flexibility in meeting company and guest needs is required by all employees

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