Reservations Agent

United Arab Emirates (AE)
20 Dec 2016
17 Jan 2017
Job Level

• Sort all the correspondence in the order of priority and process the reservation to the set standard
• Input, modify or cancel phone reservations into the system directly and file accordingly
• Access the GDS / CRS / Internet regularly and input these reservations into the system
• Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24 hour period.
• Check all the reservations for the next days arrival and ensure that all the pertinent information regarding the stay and special requests are being fulfilled.
• Acquaint self with regular callers and acknowledge them by name.
• Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.
• Ascertain callers needs though open ended questions and try to sell higher yield rooms.
• Use the correct guest history when making a reservation.
• Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.
• Refer requests for extension or change of payment for in-house guests to Front Desk.