test header

Telephone Operator

United Arab Emirates - Ras al-Khaimah

Full job details

Recruiter
Waldorf Astoria Ras Al Khaimah
Posted
19/12/2016
Ref
HOT03JFR
Location
United Arab Emirates - Ras al-Khaimah
Job Type
Front Office, Receptionist
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

A Switchboard Telephonist with Waldorf Astoria Hotels and Resorts accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As a Switchboard Telephonist, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Switchboard Telephonist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner

  • Accept and deliver all messages correctly and promptly for both Guests and management

  • Ensure all wake up calls take place at the correct time

  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

  • Handle emergency calls immediately and relay comprehensive and accurate information, as required

  • Demonstrate a high level of customer service at all times

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Attend appropriate training courses, when required

  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

  • Follow company brand standards

  • Assist other departments, as necessary



What are we looking for?

Switchboard Telephonists serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone

  • Commitment to delivering a high level of customer service

  • Ability to work on your own and as part of a team

  • Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations