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Reception Manager

United Arab Emirates - Dubai

Full job details

Recruiter
Waldorf Astoria Dubai Palm Jumeirah
Posted
19/12/2016
Ref
HOT03JVQ
Location
United Arab Emirates - Dubai
Job Type
Front Office, Front Office Manager
Sector
Hotel
Job Level
Management
 

Job Description

 

A Reception Manager with Waldorf Astoria Hotels and Resorts assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As Reception Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. A Reception Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards

  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme

  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

  • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand polices and practices

  • Maintain good communication and working relationships with all hotel departments

  • Monitor staffing levels to meet cover business demands

  • Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes

  • Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures

  • Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team

  • Act in accordance with policies and procedures when working with front of house equipment and property management systems



What are we looking for?

Reception Managers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail

  • High level of IT proficiency

  • High level of commercial awareness and sales capabilities

  • Excellent leadership, interpersonal and communication skills

  • Accountable and resilient

  • Commitment to delivering a high level of customer service

  • Ability to work under pressure

  • Excellent grooming standards

  • Flexibility to respond to a variety of work situations

  • Ability to work on your own and as part of a team

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations