head

Butler

Dubai
Competitive salary available

Full job details

Recruiter
Kempinski - Mall of the Emirates
Posted
18/12/2016
Ref
Location
Dubai
Job Type
Food & Beverage, Food & Beverage Waiter, Front Office, Front Office Agent
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

Hoteliers since 1897, Kempinski have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of its European heritage.

A luxurious alpine retreat in the heart of the desert, Kempinski Hotel Mall of the Emirates is a landmark Dubai hotel and one of Kempinski’s most unique city properties. It combines exciting shopping, entertainment and dining options with lavish accommodation, including 15 spacious but cozy ski chalets overlooking Ski Dubai.

SCOPE:

The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle messages, mail and parcels addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.

MAIN RESPONSIBILITIES:

  • Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
  • Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets.  Replenish them on a daily basis until the guest's departure.
  • For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
  • After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.  
  • Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.
  • At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.
  • Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
  • Offer personalized wake-up to the room with tea or coffee as per guest requests.
  • Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.
  • Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.

COMPETENCIES:

  • Operational knowledge of either Front Office, Food and Beverage or Housekeeping operations
  • Knowledge of VIP welcoming protocol
  • Minimum of 1 to 2 years experience in a position at either Front Office, Food and Beverage or Housekeeping
  • Preferably an international five star hotel background
  • Local language – excellent oral and written skills (as applicable)
  • English – excellent oral and written skills
  • Additional language - beneficial

If you are being considered for this position, you will receive an invitation from us within 30 days