General Manager

Naissk LLC- Hotel name confidential
Downtown, Dubai UAE
17 Dec 2016
14 Jan 2017
Only shortlisted candidates will be contacted
Job Level


Key Responsibilities

  • Motivating a large team to deliver service standards
  • Driving a sales and marketing strategy
  • Meeting budgets and exceeding revenue targets
  • Liaising closely with the sales and revenue team to make sure business is coming in at the right price

Focus On The Guest

  • Seek to understand the customer and meet the needs of both the customer and the company.
  • Anticipate future customer requirements and consider how to respond to them.
  • Develop organizational improvement plans and action steps that respond to customer needs.
  • Continuously re-evaluate who the real (or most critical) customer is when developing strategy and adjust approach accordingly.
  • Visit the customer and those closest to the customer to gather firsthand information.

Foster Teamwork

  • Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Build trust and respect by modelling the organization’s values.
  • Demonstrate and advocate personal commitment to teamwork by modelling behavior in public and private.
  • Create an environment which fosters open communication between all team members.
  • Encourage communication among team members by making time for questions and discussion of ideas at team meetings.
  • Organize and empower teams to develop solutions, pursue new opportunities, or to make improvements.
  • Publicly celebrate team accomplishments and recognize good team players.

Drive for result

  • Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
  • Focus on the result areas that have the biggest impact on profitability.
  • Set aggressive, measurable goals that inspire employees to achieve breakthrough results.
  • Set standards and objectives in concrete measurable terms.

Take Responsibility 

  • Demonstrate personal ownership of tasks and follow through to get the required result.
  • Make own position clear and stand behind principles even when unpopular.

Demonstrate openness and respect for others

  • Value and remain positively open to new ideas and perspectives.
  • Bring an open and positive mind to managing or working within a different culture, rather than using a preferred style.
  • Communicate effectively with individuals from different cultures.
  • Be empathetic to peoples’ reactions or feelings in a situation.
  • Recognize own personal biases and work to manage them.
  • Recognize the consequences or implications of own action/behavior while it’s happening.
  • Understand how personal and interpersonal problems affect individual performance.
  • Manage group dynamics in a manner that maintains momentum i.e. deal with explosive/divisive issues one-on-one or off line.

Build Strong relationships

  • Foster trust and co-operation among co-workers, customers and suppliers. Develop and sustain personal contact in order to provide mutual benefit.
  • Balance complicated relationships among partners, customers, and employees to achieve win-win solutions.
  • Solicit input and involvement from “key players” in order to maintain and enhance current and future co-operation.
  • Maintain strong relationships with partners, suppliers, and customers to leverage these relationships to generate business opportunities for the company.

Influence decisions and actions

  • Persuade and enroll others in making plans, reaching decisions, and taking action.
  • Act to persuade others by appealing to their business interests, needs, or concerns and explaining how the business will benefit.
  • Provide clear business and financial justification for strategies and projects.
  • Point out long-term consequences to persuade others to take action.
  • Provide compelling reasons to have people enroll in the pursuit of organizational priorities.
  • Provide or require a fact-based rationale for operational and investment decisions (e.g. hiring, new products, new programs).

Think Strategically

  • Foresee and take action to deal with problems and opportunities.
  • Repeatedly communicate and reinforce vision and strategy in meetings and interactions.
  • Translate, align, and test own department vision and strategy with overall company vision and strategy.
  • Analyze the implications of policies or initiatives before implementing them with your part of the organization.
  • Create “what if” scenarios and models to help the organization/department anticipate future opportunities.
  • Make decisions in ways that anticipate future consequences and/or impact on other parts of the company or customer organization.
  • Pursue and commit resources to long-term objectives, don’t sacrifice them due to pressures of short-term results.
  • Recognize the implications of precedent setting decisions/actions.

Drive for change

  • Drive for improvement in all facets of organizational life.
  • Act on opportunities for improvement.
  • Help people understand and manage their concerns about change.
  • Keep people focused on the need to continuously improve products, processes and service.
  • Reward and recognize people who make changes that result in improvements.
  • Challenge others to re-think the way they do business.
  • Identify and change practices that are inconsistent with the company values.
  • Re-organize resources, departments, and people as needed to achieve higher performance.
  • Take appropriate actions with people who are not performing to expectations or who are obstacles to change.

Set Vision and Direction

  • Define compelling organizational missions and goals, and mobilize others to pursue them.
  • Make sure own words and actions convey a consistent message throughout the organization.
  • Identify and communicate the most essential priorities of the organization.
  • Involve others in own organization by creating and reinforcing a vision that inspires and energizes them.
  • Restate and reinforce long-term strategic direction when confronting short-term problems or uncertainty.
  • Share vision of where the business needs to be in the next five years and how it can get there.
  • Translate the organization’s vision into actionable goals, plans, and performance measures for the organization.

Think Creatively

  • Develop innovative approaches and imaginative solutions that meet real needs
  • Create new opportunities or innovative solutions by bringing together people with different perspectives and experiences.
  • Run brainstorming meetings and focus groups in a way that encourages others to break through their own assumptions and biases.