General Manager

Recruiter
Naissk LLC- Hotel name confidential
Location
Downtown, Dubai UAE
Salary
Competitive
Posted
17 Dec 2016
Closes
14 Jan 2017
Ref
Only shortlisted candidates will be contacted
Sector
Other
Job Level
Management

 

Key Responsibilities

  • Motivating a large team to deliver service standards
  • Driving a sales and marketing strategy
  • Meeting budgets and exceeding revenue targets
  • Liaising closely with the sales and revenue team to make sure business is coming in at the right price

Focus On The Guest

  • Seek to understand the customer and meet the needs of both the customer and the company.
  • Anticipate future customer requirements and consider how to respond to them.
  • Develop organizational improvement plans and action steps that respond to customer needs.
  • Continuously re-evaluate who the real (or most critical) customer is when developing strategy and adjust approach accordingly.
  • Visit the customer and those closest to the customer to gather firsthand information.

Foster Teamwork

  • Work well in a team environment and motivate teams to sustain exceptional levels of performance.
  • Build trust and respect by modelling the organization’s values.
  • Demonstrate and advocate personal commitment to teamwork by modelling behavior in public and private.
  • Create an environment which fosters open communication between all team members.
  • Encourage communication among team members by making time for questions and discussion of ideas at team meetings.
  • Organize and empower teams to develop solutions, pursue new opportunities, or to make improvements.
  • Publicly celebrate team accomplishments and recognize good team players.

Drive for result

  • Work to achieve high levels of personal and organizational performance in order to meet or exceed objectives.
  • Focus on the result areas that have the biggest impact on profitability.
  • Set aggressive, measurable goals that inspire employees to achieve breakthrough results.
  • Set standards and objectives in concrete measurable terms.

Take Responsibility 

  • Demonstrate personal ownership of tasks and follow through to get the required result.
  • Make own position clear and stand behind principles even when unpopular.

Demonstrate openness and respect for others

  • Value and remain positively open to new ideas and perspectives.
  • Bring an open and positive mind to managing or working within a different culture, rather than using a preferred style.
  • Communicate effectively with individuals from different cultures.
  • Be empathetic to peoples’ reactions or feelings in a situation.
  • Recognize own personal biases and work to manage them.
  • Recognize the consequences or implications of own action/behavior while it’s happening.
  • Understand how personal and interpersonal problems affect individual performance.
  • Manage group dynamics in a manner that maintains momentum i.e. deal with explosive/divisive issues one-on-one or off line.

Build Strong relationships

  • Foster trust and co-operation among co-workers, customers and suppliers. Develop and sustain personal contact in order to provide mutual benefit.
  • Balance complicated relationships among partners, customers, and employees to achieve win-win solutions.
  • Solicit input and involvement from “key players” in order to maintain and enhance current and future co-operation.
  • Maintain strong relationships with partners, suppliers, and customers to leverage these relationships to generate business opportunities for the company.

Influence decisions and actions

  • Persuade and enroll others in making plans, reaching decisions, and taking action.
  • Act to persuade others by appealing to their business interests, needs, or concerns and explaining how the business will benefit.
  • Provide clear business and financial justification for strategies and projects.
  • Point out long-term consequences to persuade others to take action.
  • Provide compelling reasons to have people enroll in the pursuit of organizational priorities.
  • Provide or require a fact-based rationale for operational and investment decisions (e.g. hiring, new products, new programs).

Think Strategically

  • Foresee and take action to deal with problems and opportunities.
  • Repeatedly communicate and reinforce vision and strategy in meetings and interactions.
  • Translate, align, and test own department vision and strategy with overall company vision and strategy.
  • Analyze the implications of policies or initiatives before implementing them with your part of the organization.
  • Create “what if” scenarios and models to help the organization/department anticipate future opportunities.
  • Make decisions in ways that anticipate future consequences and/or impact on other parts of the company or customer organization.
  • Pursue and commit resources to long-term objectives, don’t sacrifice them due to pressures of short-term results.
  • Recognize the implications of precedent setting decisions/actions.

Drive for change

  • Drive for improvement in all facets of organizational life.
  • Act on opportunities for improvement.
  • Help people understand and manage their concerns about change.
  • Keep people focused on the need to continuously improve products, processes and service.
  • Reward and recognize people who make changes that result in improvements.
  • Challenge others to re-think the way they do business.
  • Identify and change practices that are inconsistent with the company values.
  • Re-organize resources, departments, and people as needed to achieve higher performance.
  • Take appropriate actions with people who are not performing to expectations or who are obstacles to change.

Set Vision and Direction

  • Define compelling organizational missions and goals, and mobilize others to pursue them.
  • Make sure own words and actions convey a consistent message throughout the organization.
  • Identify and communicate the most essential priorities of the organization.
  • Involve others in own organization by creating and reinforcing a vision that inspires and energizes them.
  • Restate and reinforce long-term strategic direction when confronting short-term problems or uncertainty.
  • Share vision of where the business needs to be in the next five years and how it can get there.
  • Translate the organization’s vision into actionable goals, plans, and performance measures for the organization.

Think Creatively

  • Develop innovative approaches and imaginative solutions that meet real needs
  • Create new opportunities or innovative solutions by bringing together people with different perspectives and experiences.
  • Run brainstorming meetings and focus groups in a way that encourages others to break through their own assumptions and biases.