Room Service Supervisor

Recruiter
Mondrian Doha, Morgan Group of Hotels
Location
West Bay Lagoon neighborhood of Doha, capital city of Qatar.
Salary
Mondrian Doha will be Morgans Hotel first Hotel in the Middle East, with more in the pipeline.
Posted
01 Dec 2016
Closes
29 Dec 2016
Ref
Attractive Salary and Benefits
Job Type
Food & Beverage
Sector
Hotel
Job Level
Non-Management

Duties & Functions:

  • Ensure the day to day operation is smooth in the restaurant
  • Assist the leadership team of the restaurant in achieving high guest satisfaction
  • Guide and lead the server in the restaurant
  • Perform the duties of Manager on regular basis
  • Maximize sales potential and encourage upselling in order to maximize rates.
  • Ensure cash floats are secured at all times.
  • To work within budgeted costs
  • To minimize abuse of operating equipment
  • To ensure that requisitions for supplies are completed, delivered and accounted for.
  • To minimize the use of overtime
  • To ensure that there is enough operating equipment at all times.
  • To record all voids, and report any payment discrepancies to Restaurant Manager.
  • To follow Company procedures when handling cash, credit cards and cheques.
  • To see guests concerning all complaints and report all complaints to Manager.
  • To liaise with colleagues over guests requirements and needs.
  • To ensure handover at shift end and beginning.
  • To liaise with Head Chef on a regular basis.
  • To liaise with Reception on a regulars basis.
  • To gain customer feedback at all times.
  • To complete a full report of the day’s events in the Management Report Book.
  • Create and maintain a personal and respectful rapport with regular guests.
  • Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.
  • Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service
  • Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.
  • Support all other revenue centers in the hotel such as Rooms and Events
  • To be results driven and totally accountable.
  • Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.
  • Undertake regular inspections to ensure that the company’s assets are well maintained and protected.
  • Ensure that the business is seen as a respected, important member of the community by local influencers.
  • Carry out any other duties as are within the scope, spirit and purpose of the job as requested.   

Specific Job Knowledge & Skills:

  • Minimum 2 (two) years’ management experience in Restaurants and Bars.
  • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
  • Enter and locate work related information using computers and/or point of sale systems
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask, work in a fast paced environment and have a high level attention to detail
  • Strong verbal and written communication skills in English
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork