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Order Taker (Engineering)

Saudi Arabia - Mecca

Full job details

Swissôtel Makkah, Saudi Arabia
Saudi Arabia - Mecca
Job Type
Job Level
Order Taker (Engineering) Primary Location :   Kingdom of Saudi Arabia-Makkah-Swissôtel Makkah Employee Status :   Regular    





“a passion for perfection”


Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissotel Makkah:

Swissotel Makkah is Swissotel’s first hotel to open in Saudi Arabia . The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic Culinary team as


Order Taker


Summary of Responsibilities:


The main responsibilities and tasks of this position are as listed below, but not limited to these:

·          Provide and dispatch immediate actions to all guest concerns.

·          Ensure follow-up of action is completed with-in the quoted time.

·          Work with related departments to ensure efficiency in meeting guests needs.

·          Promotes hotel services and amenities to encourage an exceptional resort experience.

·          Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.

·          Able to contribute to a team environment by assisting co-workers in all departments related to the call center.   And ensuring the attention to detail is recorded with each guest’s issue.

·          Reports to Supervisor and responsible for the trouble free operations of shift.

·          Operates Shift efficiently.

·          Immediate response to the guest complaints.

·          Monitors the SSM system, dispatches the complaints, follows-up and updates the complaints in the system.

·          Generates Variety of Diagnostic reports from system to support technical team.

·          Enters completed work orders in to data base and follow up with field staff.

·          Contacts Fire Department, Security and building management personnel during emergencies.

·          Respond and take necessary action to resolve various alarm reports from system

·          Attend and resolve minor maintenance works related to control systems.

·          Assist concerned Supervisor to prepare Daily reports for equipments performance.

·          Undertake other duties as delegated where relevant to the position

·          Comply with hotel and department policies and procedures at all times & Carry out any other duties as when assigned by the Management of the Hotel and department.                            

·          Will be responsible to provide an excellent and consistent level of service to your guest.     

·          Assists in the smooth and efficient running of the Engineering Department

·          Follow weekly / monthly duty schedule / split duty schedule and to carry out any other engineering work/ assignment and to perform duty as Task force and may be transferred to other group Hotels as Business demand.

·          To be available in Hotel / Colleagues Housing immediately for any emergencies such as Fire and others and act in a professional manner to protect our Guests, Staffs and preserve the Hotel Property and its system. Follow Hotel Crises plan.

·            Follow up Company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Attend all departmental trainings and other training program.

·          Report work related maintenance problem, safety related issue, accidents, or other injuries immediately upon occurrence to Shift Engineer or other senior staffs.

·          Ensure uniform, nametags and personal appearances are clean, hygienic, professional and compliance with Hotel policies and procedures.



The ideal candidate will have the following knowledge and skill set:




We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:


  • Minimum three (3) years experience with the similar position in a five star Hotels or similar organization.
  • Required High School Certificate.
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.


If you feel you are ready for your next professional challenge, send us your application today

http://www.swissotel.com/EN/Careers/RECRUITMENT/join us.htm


Swissôtel is an Equal Opportunity Employer

    Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   06.Dec.2016, 4:59:00 AM Job Number:   SMK00442
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