Full job details
Renaissance bartenders have the knowledge and passion to create intriguing, indigenous, and delicious cocktails. They have the basics down, but are constantly on the look-out for new trends, micro-local offerings, and guests’ evolving needs.
The Renaissance bartender is not just a beverage enthusiast, but also the host of the space. The bartenders will use their knowledge and expertise to make the bar look and function flawlessly. He or she builds relationships with others across the hotel (from housekeeping, to parking, to the Navigator, and beyond) and in the community, to anticipate and deliver on our guests’ needs. This individual should be passionate about the guest service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to guests, to the accuracy of their reports.
No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, and protecting company assets. As a bartender, you’ll be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance). You’ll need to make sure you have everything you need when you need it (reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Bartender role is driving a best-in-class guest experience, inspiring guests and ambassadors alike to live life to discover.
§ Stay up to date with beverage/bar trends and evolving local offerings and use this knowledge to influence the menu and/or offerings to guests.
§ Prepare drink orders for guests according to specified recipes using measuring systems.
§ Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
§ Prepare fresh garnishes for drinks.
§ Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
§ Stock ice, glassware, and paper supplies.
§ Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
§ Remove soiled wares from bar top and tables and place in designated area.
§ Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
§ Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
§ Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.
§ Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
§ Continually expand knowledge of local attractions, popular culture, and consumer brands relevant for Renaissance guests.
§ Stay up-to-date on the local area, including unique attributes, happenings and offerings, so that you are prepared to provide specific recommendations for guests.
§ Build and use personal and professional resources to offer unique recommendations.
§ Communicate recommendations in a way that builds excitement and interest among guests and ambassadors.
§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§ Address guests' service needs in a professional, positive, and timely manner.
§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
§ Assist other ambassadors to ensure proper coverage and prompt guest service.
§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§ Speak to guests and co-workers using clear, appropriate and professional language.
Working with Others
§ Support all co-workers and treat them with dignity and respect.
§ Develop and maintain positive and productive working relationships with other ambassadors and departments.
§ Partner with and assist others to promote an environment of teamwork and achieve common goals.
§ Secure liquors, beers, wines, coolers, cabinets, and storage areas.
§ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
§ Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
§ Follow property control audit standards and cash handling procedures (e.g., blind drops).
§ Transport bank to/from assigned workstation, following security procedures.
§ Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Process all payment methods in accordance with Accounting procedures and policies.
Safety and Security
§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
§ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
§ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
§ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
§ Maintain awareness of undesirable persons on property premises.
§ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
§ Protect the privacy and security of guests and coworkers.
§ Follow company and department policies and procedures.
§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
§ Maintain confidentiality of proprietary materials and information.
§ Perform other reasonable job duties as requested by Supervisors.
§ Stand, sit, or walk for an extended period of time or for an entire work shift.
§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
§ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
§ Arithmetic Computation
§ Customer Service Orientation
§ Team Work
§ Interpersonal Skills
§ Diversity Relations
§ English Language Proficiency
§ Positive Demeanor
§ Stress Tolerance
§ Safety Orientation
§ Liquor Regulations
§ Beverage Knowledge
§ Drink Preparation
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
No supervisory experience is required
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.