test header

Receptionist

United Arab Emirates - Abu Dhabi

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
01/12/2016
Ref
10836
Location
United Arab Emirates - Abu Dhabi
Job Type
Leisure, Leisure Staff
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

OVERVIEW/BASIC FUNCTION:
Able to provide Rosewood Abu Dhabi guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members /guests with the highest level of services to increase sales and demand repeat business.
 

RESPONSIBILITIES:

 

  • Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Follow Spa opening procedures.
  • Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines.
  •  Guest Service
  • Assist members/guests in the following areas:
    a. Spa, dining and other reservations and information.
    b. Shoe service (men’s locker attendant will do).
    c. Locker key administration
    e. Pool and Fitness room
    f. Towels, robes, sandals and amenities maintenance.
  • Assist with lounge Food and Beverage service as needed.
  • Attend all scheduled staff meetings.
  • Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests.
  • Explain and promote all spa facilities, services and activities.
  • Knowledgeable in all aspects of spa services, programming and reservations.
  • Receive and manage all locker room supplies and equipment.
  • Continually strive to improve the procedures at the spa attendant’s desk.
  • Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests.
  • Follow spa attendant’s procedures in the spa policy/procedure manual.
  • Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi
  • Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness.
  •  Attend all spas’ training sessions on a consistent and regular basis.
  • Responsible for maintaining helpful, cooperative relations with co-workers.
  • Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual
  •  Responsible for adhering to Rosewood Abu Dhabi’s core values.
  •  Responsible for assisting and establishing and maintaining standard of excellence in professional image and service.
  • All other duties as required.

 

QUALIFICATIONS:

 

  • Experience:                         Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury

                                          hotel.  A background in fitness education and/or health related discipline is an asset. 
 

  • Education:                          High school diploma. Diploma or degree in a related field, or equivalent vocational

                                    training certificate, CPR certified.

 

  • General Skills:                      Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
 

  • Technical Skills:                   Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize, organize and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Knowledge of SpaSoft is an asset.
  •  

    ·         Language:                           Required to speak, read and write English.  Additional language is an asset
     

    • Physical Requirements:         Must endure various physical movements throughout the work areas, reach up and

    down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.