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Director of Spa

United Arab Emirates - Abu Dhabi

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
01/12/2016
Ref
10203
Location
United Arab Emirates - Abu Dhabi
Job Type
Finance, Purchasing Manager
Sector
Hotel
Job Level
Management
 

Job Description

 

OVERVIEW/BASIC FUNCTION:

Responsible for supervising the proper operation of the Spa, Health Club and Rosebuds in order to achieve maximum satisfaction of the guests.

 

RESPONSIBILITIES:

 

  • Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies, service procedures and standards.
  • Be aware of all products/services that are offered at Spa, health club and Rosebuds program.
  • Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your staff.
  • Project and maintain acceptable payroll commitment.
  • Use financial plans for spotting trends, measuring productivity and monitoring progress.
  • Control ongoing service and product margin analysis to ensure profitability.
  • Implement opportunities for managing operational costs and boosting the bottom line
  • Develop procedures for accurate inventory control and monitoring.
  • Implement full spa product and service purchasing standards and ensure compliance.
  • Administer staff and client scheduling for maximum revenue generation and profitability.
  • Develop Spa marketing strategy and ensure a consistent image is being portrayed.
  • Be proactive in developing publicity opportunities and effectively dealing with media.
  • Develop and maintain gracious and efficient front desk procedures.
  • Maintain and update all necessary internal and external guests signage.
  • Create ongoing in house promotions and activities to stimulate sales, staff and customers.
  • Guide business decisions by staying on top of Spa industry trends.
  • Maintain a strong menu of services with both exceptional artistic and aesthetic value.
  • Consistently develop and grow retail sales through training, tools and demonstration.
  • Ensure Spa is always staged for maximum buyer impact.
  • Anticipate, identify and ensure customer needs are being met in the best possible way.
  • Monitor customer satisfaction with Market Metris results survey.
  • Develop and deliver credible, competitive, value-plus service to the customer.
  • Guide staff to become self-sufficient.
  • Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
  • Ability to handle any guest/ customer complaints and ensure necessary follow-up. 
  • Uphold gracious front desk procedures in the booking and handling of customers.
  • Maintain fresh, effective programs to consistently retain and grow customer base.
  • Develop and maintain compensation guidelines for customer complaints handling.
  • Maintain an up to date version of the Spa Procedure Manual ad ensure compliance.
  • Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.
  • Participate in the recruitment efforts for the spa, health club and Rosebuds in consultation with the Hotel Manager and Human Resources.
  • Ensure that all aspects of associate performance are managed within the department including on-going associate feedback, counseling and disciplinary requirements, and the associated Performance Reviews. These aspects must be carried out in accordance with corporate guidelines.
  • Support all corporate programs and initiatives, relating to associate and guest satisfaction.
  • Develop and maintain Spa literature, documentation and process handling requirements.
  • Attend management meetings and convey all relevant information throughout the Spa.
  • Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation inclusive of the health club and Rosebuds.
  • Ensure equipment is maintained in good working order.
  • Maintain a high level of safety in the workplace.
  • Be aware and comply with any state and/or federal legislative obligations that may relate to the department.
  • Maintain professional relationship with suppliers and providers.
  • Manage inventory effectively, follow purchasing standards and ensure compliance.
  • Manage programs for group spa requests and group spa sales. Spa Director should oversee resume, contract, approving appointment schedule and ensuring sufficient and adequate staffing.
  • Assist with general secretarial and administrative duties to maintain balancing therapists, adherence to closing procedures; bank and drop standards where required.
  • Be articulate in Spa and health club operational programs: Supply Orders, Payroll, Front line incentives and commissions.
  • Be flexible to help out in any service area when guests demand dictates.
  • Supervise and make sure that a professional attitude is observed at all times by all staff. Address behavior and follow disciplinary programs as necessary.
  • Maintain personal grooming and appearance according to the standards
  • Maintain a positive attitude toward guests, co-workers and subordinates. Do not engage in gossip or any dialogue that may diminish the direction and goals of RCH/RHR.
  • Keep an open and flexible attitude; be willing to change.
  • All other duties as required.

 

QUALIFICATIONS:

 

  • Experience:                         Minimum 3 years’ experience as a Spa Director at a 5 star hotel.

 

  • Education:                          High school diploma

 

  • General Skills:                      Must be able to perform job functions with attention to detail, speed and accuracy;

prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

 

 

 

 

  • Technical Skills:                   Knowledge of Spa Operation management and Spa products; ability to satisfactorily

communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Spa departments; ability to motivate the staff and developing incentive programs to improve their productivity.      

 

  • Language:                           Required to speak, read and write English, with fluency in other languages preferred.

 

  • Physical Requirements:         Must be able to exert physical effort in transporting _____ pounds, endure various

 

 

physical movements throughout the work areas, reach up and down, remain

stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

 

  • Licenses & Certifications:     None required.