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Raffles Club Manager

United Arab Emirates - Dubai

Full job details

Recruiter
Raffles Dubai
Posted
01/12/2016
Ref
RDB01282
Location
United Arab Emirates - Dubai
Job Type
Front Office, Guest Relations Manager
Sector
Hotel
Job Level
Management
 

Job Description

 

Raffles Club Manager Primary Location :   United Arab Emirates-Dubai-Raffles Dubai Employee Status :   Regular    

 

About Raffles Dubai:   Not only close to Dubai’s best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.   Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do     About Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises twelve luxurious properties, from secluded resorts to city hotels in key locations around the world.   If you are looking for a dynamic environment for growth, please join us as : Raffles Club  Manager

 

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

 

  • Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
  • Manage and supervise the lounge during operating hours
  • Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
  • Meet and greet all guests personally
  • Oversee maintenance of efficient repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
  • Perform such functions to include but not be limited to:
    • Prepare Raffles Club guest welcome letters
    • Monitor guest comment and feedback
    • Attend to special requests by guests
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Compile, analyze and control Raffles Club costs and inventory
  • Prepare requisitions for amenities on a timely basis
  • Ensuring and maintain entire range of services offered for the Raffles Club Lounge
  • Appraise appearance, discipline and efficiency of all staff under direct supervision
  • Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
  • Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
  • Performs related duties and special projects assigned
  • Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
    • Plan for future staffing needs and recruit in line with company guidelines
    • Prepare detailed induction programmes for new staff
    • Analyze training needs of Front Office staff and develop training programmes
    • Conduct probation and formal performance appraisals
    • Coach, counsel, discipline staff and provide constructive feedback to staff
  • Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
  • Adhere to OH&S policies and procedures and ensure your direct reports do the same

 

    QUALIFICATIONS
  • Degree from School for Tourism & Hotel Management

EXPERIENCE

  • Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level
    Job Level :   Management / Supervisory Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   Ongoing Job Number:   RDB01282