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Butler

United Arab Emirates - Dubai

Full job details

Recruiter
Raffles Dubai
Posted
01/12/2016
Ref
RDB01142
Location
United Arab Emirates - Dubai
Job Type
Food & Beverage, Butler
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Butler Primary Location :   United Arab Emirates-Dubai-Raffles Dubai Employee Status :   Regular       About Raffles Dubai:   Not only close to Dubai’s best-loved landmarks, Raffles Dubai is one of them! This stunning landmark hotel in a distinctive pyramid shape, merges Asian style with an Egyptian aesthetic. Brilliant contemporary interiors, with 252 rooms and suits, faultless service and 7 superb restaurants and bars. At Raffles Dubai we provide our all colleagues with opportunities for continuous learning and development throughout their career. We are looking for talented, passionate and dedicated people who will continue the story and become part of our journey.   Raffles Dubai promises exceptional standards of service inherent of the Raffles brand and complemented by Arabian hospitality values. Our core values of Excellence, Respect, Integrity and Caring serve as the guiding principles in everything that we do     About Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.  The portfolio currently comprises twelve luxurious properties, from secluded resorts to city hotels in key locations around the world.   If you are looking for a dynamic environment for growth, please join us as :   Butler   Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following:     
  • To consistently provide thoughtful, caring and sincere service.
  • To identify and anticipate Guests’ needs and ensure personalized service is provided
  • To provide Food and Beverage Services as required
  • To assist with any plans or arrangements the guest intends to make during their stay
  • To ensure that all requests from Guests are made possible and are followed up on
  • To fully understand  and have knowledge of all in suite services, technology, amenities, functions & systems
  • Ensure repeat guests are met and greeted on a daily basis and profiles are updated
  • Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
  • Respect guest privacy and do not discuss guests’ private information with colleagues
  • Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
  • Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
  • Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
  • Demonstrate discretion and courtesy when entering into the private space of guests
  • To assist guests regarding hotel facilities in an informative and helpful way
  • To follow department policies, procedures and service standards
  • To follow all safety policies  
  • Other duties as assigned
  Qualifications:
  • Previous customer related experience an asset
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal and communication skills
  • Computer literate in Microsoft Window applications an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  Physical Aspects of Position:  Physical aspects of the position include but are not limited to the following:         
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
                                                               Job Level :   Colleague Schedule :   Full-time Shift :   Rotating / Shift Work Travel :   No Closing Date :   Ongoing Job Number:   RDB01142