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Reservations Agent - InterContinental Doha The City

Doha

Full job details

Recruiter
InterContinental Hotels & Resorts - Middle East & Africa
Posted
01/12/2016
Ref
DOH001701
Location
Doha
Job Type
Front Office, Reservations Agent
Sector
Hotel
Job Level
Non-Management
 
Do you see yourself as a Reservations Agent?
 
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
 
THE LOCATION:
 

Within
the midst of this incredible and fast emerging destination, towering 225 metres
high in the exclusive area of West Bay stands a new dimension in luxury, InterContinental
Doha The City
; an icon of modern architecture had opened the doors for the
guests on 19 February 2012 and had set the standard in modern upscale
accommodation for business and leisure travelers. (176 residence, 349 rooms, 7
F&B outlets, one Events Centre)


 
THE ROLE:
 

We have an exciting opportunity for you to join our team as Reservation Agent. You will complete all reservations in a timely fashion whilst providing a high standard of customer service to all callers. You will negotiate with caller on an alternative rate if rate resistance is shown and cross-refer to alternate property if requested hotel is full.  You have to ensure that all sales principals are used for every call handled. You will also work to exceed set individual targets for every call handled and deal with any difficult callers with a calm and professional approach. You will communicate with the Team Manager as necessary on any reservation issues that need attention or assistance.


You should have at least one year relevant experience in a similar role in hotels/hospitality industry. You will bring with you strong interpersonal skills and excellent command of written and spoken English is required. You will need to be flexible with working hours and having knowledge of OPERA & HOLIDEX system is preferred


 

Ideally, you'll have a minimum 1 years post experience in Front Office and/or Hotel Reservation; and a year experience as Reservation Agent. You'll also have excellent communication skills, advance knowledge of OPERA PMS & Holidex Plus, excellent written & oral with proficiency in English and presentation skills.
 

In return, we'll give you a competitive benefits package including salary, insurance and the opportunity to progress your career with IHG.  You'll have the chance to work with a great team of people.  Most importantly, we'll give you Room to be yourself.

 

So what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG.

 

To find out more about us or any other jobs with IHG please look at www.ihg.com/careers


 

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