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AsstMgr-Housekeeping

Kuwait

Full job details

Recruiter
Marriott International - Middle East and Africa
Posted
30/11/2016
Ref
16001QDB
Location
Kuwait
Job Type
Housekeeping, Housekeeping Attendant
Sector
Hotel
Job Level
Management
 
Description   With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.  
Qualifications

 

Skills Required:

 

Managing Housekeeping Operations and Budgets

Ensures all employees have proper supplies, equipment and uniforms.

Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.

Assists in supervising an effective inspection program for all guestrooms and public space.

Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

Supervises Housekeeping and all related areas in the absence of the Housekeeping Manager

 

Knowledge Base :

 

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Assists in the review of comment cards and guest satisfaction results with employees.

Empowers employees to provide excellent customer service within guidelines. Attainment

Details of educational achievement and vocational training necessary to carry out the duties of the post.   Include depth, level and standard of the qualification.

Supports training initiatives for all current and new employees.

Participates as needed in the investigation of employee accidents.

Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each   position and monitors progress.

Coaches, counsels and encourages employees.

Manages payroll administration.

Supervises the Housekeeping shifts including "breaking out the house."

Sets a positive example for guest relations.

Participates in the employee performance appraisal process, giving feedback as needed

 

Experience
:

 

Minimum 2 years’ experience in the leadership Role

Preferred to have 5* Hotel Experience

 

 

 

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