Spa Manager

Location
Seychelles (SC)
Posted
30 Nov 2016
Closes
28 Dec 2016
Ref
SM
Job Type
Leisure, Spa Manager
Sector
Hotel
Job Level
Management
  • Provide secure and operational management of SPA
  • Recruitment at SPA in accordance with the departmental needs and standards
  • Manage and timely report on financial activities of SPA
  • Development of SPA programs and the price list
  • Maintain professional relationships with suppliers and team.
  • Maintain an update Spa Procedure Manual and ensure compliance.
  • Attend Management meetings and convey all relevant information throughout the Spa.
  • Control ongoing service and product margin analysis to ensure profitability.
  • Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed.
  • Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
  • Monitor customer satisfaction with surveys, focus groups and comment cards.
  • Develop and deliver credible, competitive, value-plus service to the customer.
  • Guide staff to become caring problem solvers, cooperative, accommodating and fair.
  • Effectively administer and monitor Staff Scheduling procedures.
  • Demonstrate an exceptional level of professionalism for the staff to emulate.
  • Develop and monitor Job Descriptions and Staff Goals Planning.
  • Perform Staff Evaluation Reports with proposed action plans.
  • Participate in Staff training. Conduct internal training standards.
  • Responsible for fire safety in the SPA.
  • Provide conflict resolution with clients of SPA-complex.